Telecalling Specialist

Auspro Services Pvt Ltd; Thane; On-site; INR 240,000 - 360,000; Full time

Job summary

Auspro Services Pvt Ltd is seeking an experienced Telecalling Specialist for its Australian Energy Process. The role focuses on cold calling, qualifying leads, and converting conversations into business opportunities.

International calling experience is essential and immediate readiness for Australian clients is preferred. You will handle outbound calls, follow scripts, log outcomes in CRM, and strive to exceed targets while maintaining high-quality interactions with prospects.

Qualifications

• 12th pass or higher education preferred
• International calling / international BPO experience required
• Proven track record in cold calling and lead generation
• Excellent English communication with neutral/Australian-friendly accent
• Strong persuasion, negotiation and objection-handling skills
• Target-oriented with ability to handle high call volumes
• Basic computer skills; familiarity with CRM/dialer systems
• Ability to work independently in a fast-paced, target-driven environment
• Willingness to work Australian shift timings (4:30 AM – 1:30 PM IST)

Responsibilities

• Make outbound cold calls to Australian prospects to introduce offerings
• Generate and qualify leads through effective questioning and rapport-building
• Follow structured scripts and pitches; adapt tone to suit profiles
• Handle objections and convert cold leads into warm, actionable prospects
• Accurately log call outcomes, details, and lead status in CRM
• Meet and exceed daily/weekly/monthly call and lead targets
• Follow up on previously contacted leads to move them down the funnel
• Maintain strong knowledge of Aus Energy Process offerings to answer queries
• Coordinate with sales and quality teams for smooth lead handover
• Adhere to campaign compliance and call quality standards

Job description

ROLE OVERVIEW

Auspro Services Pvt Ltd is looking for an experienced and target-driven Telecalling Specialist to join our Australian Energy Process. The role involves cold calling prospective customers, generating qualified leads, and converting conversations into business opportunities. Candidates with prior international calling experience are strongly preferred, as this role requires immediate readiness to handle Australian clients confidently.

KEY RESPONSIBILITIES

• Make outbound cold calls to prospective customers in Australia to introduce the company's offerings.
• Generate and qualify leads through effective questioning and rapport-building on calls.
• Follow structured scripts and pitches while adapting tone and approach to different customer profiles.
• Handle objections confidently and convert cold leads into warm, actionable prospects.
• Accurately log call outcomes, customer details, and lead status in the CRM system.
• Meet and exceed daily/weekly/monthly call volume and lead generation targets.
• Follow up on previously contacted leads to move them further down the sales funnel.
• Maintain a strong understanding of the Australian Energy Process offerings to answer customer queries effectively.
• Coordinate with the sales and quality teams to ensure smooth handover of qualified leads.
• Adhere to compliance, call quality, and communication standards set for the campaign.

REQUIRED SKILLS & QUALIFICATIONS

• Minimum 12th pass; graduates preferred.
• International calling / international BPO experience is a MUST – candidates without this experience will not be considered.
• Proven track record in cold calling and lead generation within an international voice process.
• Excellent English communication skills with a neutral or Australian-friendly accent.
• Strong persuasion, negotiation, and objection-handling skills.
• Target-oriented mindset with the ability to handle high call volumes.
• Basic computer skills and familiarity with CRM/dialer systems.
• Ability to work independently and stay motivated in a fast-paced, target-driven environment.
• Willingness to work in Australian shift timings (4:30 AM – 1:30 PM IST).

WHY JOIN US

• Opportunity to work with a growing team supporting the Australian Energy Process.
• Stable, immediate joining with a supportive work environment.
• Attractive incentive structure for high performers (as per company policy).