Telecalling Executive-Transporter Onbaording

LogisticsNow; Mumbai Suburban; On-site; INR 223,000 - 279,000; Full time

Benefits offered by this job

Hands-on training

Growth opportunities in a fast-scaling

Backed by Shell and Flipkart

Job summary

LogisticsNow is building LoRRI, India's first digital logistics intelligence platform. We are seeking Customer Success Executives to be the first line of contact for transporter partners—onboarding, activation, sign-ups, and ongoing support to turn clients into advocates.

You will manage onboarding journeys, reach out to prospective transporters, handle queries with patience and clarity, and own renewal and retention strategies while hitting activity targets.

Qualifications

• 1 year of experience in customer-facing roles.
• Strong verbal communication skills to pitch confidently and explain things clearly.
• Comfortable working in a target-driven environment while maintaining service quality.
• Calm, solution-focused approach to handling tricky calls.

Responsibilities

• Onboard and activate transporters, guiding them through account creation and profile completion.
• Bring in new sign-ups by actively reaching out to prospective transporters and pitching LoRRI’s value.
• Provide support and resolve transporter queries via calls and other channels; coordinate with internal teams.
• Own renewals and retention, plan renewals, negotiate, and monitor account health to prevent churn.
• Deliver on targets by tracking sign-ups, onboarding, activation, and progress against goals.

Skills

Customer Success

Customer Support

Customer Service

Telecalling

BPO

Tele-sales

Job description

Logistics is the invisible engine of the global economy a multi-trillion-dollar industry that still runs largely on phone calls, spreadsheets, and guesswork. LogisticsNow is here to change that.

We're building LoRRI, India's first digital logistics intelligence platform, connecting manufacturers with a network of 1,400+ Logistics Service Providers and transforming how freight decisions are made with data, not gut feel. With the backing of Shell and Flipkart, we have the ambition, the capital, and the momentum. What we need now is you.

We're growing our Customer Success team and looking for Customer Success Executives who will be the first point of contact for our transporter partners helping them get onboarded, set up, and turn clients into partners, and partners into advocates.

What You'll Do -

1. Onboard & Activate

• Guide transporters through account creation and profile completion, step by step
• Engage and energize our community of 1,400+ LSPs and transporters driving active participation and platform adoption
• Ensure a smooth and complete onboarding journey for every new sign-up
• Proactively follow up to keep onboarding moving and minimize drop-offs
• Lead product demonstrations that convert interest into conviction

2. Bring in New Sign-ups

• Actively reach out to prospective transporters to bring them onto the LoRRI platform
• Pitch the value of LoRRI clearly and convert interest into completed sign-ups
• Own and consistently hit sign-up targets as a core part of the role

3. Support & Resolve

• Handle transporter queries over calls and other communication channels with patience and clarity
• Troubleshoot issues and coordinate with internal teams to resolve them quickly
• Ensure every transporter interaction reflects the quality and care LogisticsNow stands for

4. Own Renewals & Retention

• Take full ownership of renewals across your portfolio build renewal plans months in advance, negotiate confidently, and close on time
• Monitor account health through usage, engagement, and satisfaction signals intervene early, before risk becomes churn
• Run structured Quarterly Business Reviews that demonstrate delivered value and set the agenda for deeper partnership
• Identify expansion opportunities upsell, cross-sell, and referrals and grow revenue from within your accounts
• Track NPS and CSAT rigorously, and convert feedback into measurable retention outcomes

5. Deliver on Targets

• Work towards defined sign-up, onboarding, and activation targets in a fast-paced, target-driven environment
• Balance speed with quality hitting numbers without compromising the transporter experience
• Track and report on daily/weekly progress against goals

What You Bring

• Minimum 1 year of experience in Customer Success, Customer Support, Customer Service, Telecalling, BPO, Tele-sales, or a similar customer-facing role
• Strong verbal communication skills, with the ability to pitch confidently, explain things clearly, and handle queries over calls
• Comfortable working in a target-driven environment while maintaining service quality
• Strong customer handling and problem-solving skills — you stay calm and solution-focused, even when a call gets tricky
• Basic comfort with computers and using online tools/platforms for day-to-day work

What's In It For You

• Fixed salary of 20,000–25,000 per month, plus performance-based variable pay tied to outcomes and targets
• Hands-on training and support to help you succeed in the role from day one
• The opportunity to be part of a fast-scaling startup backed by Shell and Flipkart, with real room to grow as the team scales
• A collaborative, supportive team environment where your work directly impacts transporters' livelihoods and the platform's growth