Voice Process Executive

Anurag University; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Anurag University in Hyderabad is seeking an admissions counselor to contact prospective students, explain programs, generate leads and guide applicants through the admissions process.

You must have strong verbal communication, multilingual ability (Telugu, English, Hindi), basic MS Office skills, and experience in education sales or counseling.

Qualifications

• Outbound calling to promote university programs.
• Explain courses, admissions processes, and opportunities clearly.
• Lead generation: identify and qualify potential students from database.
• Guide inquiries through the admissions process to enrollments.
• Maintain CRM records of interactions.

Responsibilities

• Outbound calling: Contacting potential students, parents, and leads to promote university programs.
• Information dissemination: Explaining courses, admissions processes, and opportunities clearly and convincingly.
• Lead generation: Identifying and qualifying potential students from a given database.
• Conversion: Guiding inquiries through the admissions process to secure enrollments.
• Follow-up: Maintaining contact with prospective students and documenting interactions in a CRM system.

Skills

Verbal communication

Interpersonal skills

Languages: Telugu English Hindi

MS Office

Sales experience

Counseling skills

Job description

Role & responsibilities

• Outbound calling: Contacting potential students, parents, and leads to promote university programs.
• Information dissemination: Explaining courses, admissions processes, and opportunities clearly and convincingly.
• Lead generation: Identifying and qualifying potential students from a given database.
• Conversion: Guiding inquiries through the admissions process to secure enrollments.
• Follow-up: Maintaining contact with prospective students and documenting interactions in a CRM system.

Key Skills and Competencies:

• Strong verbal communication and interpersonal skills
• Proficiency in required languages (Telugu, English, Hindi, etc.)
• Basic computer skills, including MS Office
• Sales and counseling skills experience in sales or customer service, especially in the education sector, is an added advantage