Telecallers- Inhouse Sales

Westbird Holidays Pvt Ltd; Kozhikode district; On-site; INR 150,000 - 210,000; Full time

Job summary

Westbird Holidays Pvt Ltd is seeking a confident Telecaller to handle customer calls, generate travel enquiries, and support the sales team in converting enquiries into bookings. You will make outbound calls, respond to inquiries, and coordinate with the sales team to provide quotations.

The role requires good communication in Malayalam and English, with additional knowledge of Hindi a plus. You will work to achieve daily and monthly targets and stay updated on travel packages and offers.

Qualifications

• Good communication and interpersonal skills.
• Confident and pleasant telephone manner.
• Good Malayalam and English communication skills.
• Hindi or other languages will be an added advantage.
• Basic knowledge of MS Office / Google Workspace.
• Good follow-up and convincing skills.
• Positive attitude and willingness to learn.
• Ability to work with daily and monthly targets.
• Prior experience in telecalling, sales, or the travel industry is an advantage.

Responsibilities

• Make outbound calls to potential and existing customers.
• Handle incoming calls and respond to customer enquiries professionally.
• Understand customer travel requirements, budget, destination, and preferred travel dates.
• Generate and qualify leads for domestic and international travel packages.
• Follow up with leads through phone calls, WhatsApp, and email.
• Share basic package information and coordinate with the sales team for detailed quotations.
• Maintain accurate records of calls, enquiries, follow-ups, and lead status.
• Follow up consistently with interested customers to improve conversion.
• Coordinate with the Sales and Operations teams regarding customer requirements.
• Achieve daily and monthly calling and lead-generation targets.
• Maintain a professional and friendly relationship with customers.
• Collect customer feedback and update the concerned team.
• Stay updated about the company's travel packages, destinations, and offers.

Skills

Communication skills

Telephone manners

Malayalam & English

Hindi (additional)

MS Office

Google Workspace

Follow-up skills

Positive attitude

Target-driven

Telecalling experience

Travel industry knowledge

Tools

MS Office

Google Workspace

Job description

We are looking for a confident and enthusiastic Telecaller to handle customer calls, generate travel enquiries, follow up with leads, and support the sales team in converting enquiries into bookings.

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Handle incoming calls and respond to customer enquiries professionally.
• Understand customer travel requirements, budget, destination, and preferred travel dates.
• Generate and qualify leads for domestic and international travel packages.
• Follow up with leads through phone calls, WhatsApp, and email.
• Share basic package information and coordinate with the sales team for detailed quotations.
• Maintain accurate records of calls, enquiries, follow-ups, and lead status.
• Follow up consistently with interested customers to improve conversion.
• Coordinate with the Sales and Operations teams regarding customer requirements.
• Achieve daily and monthly calling and lead-generation targets.
• Maintain a professional and friendly relationship with customers.
• Collect customer feedback and update the concerned team.
• Stay updated about the company's travel packages, destinations, and offers.

Required Skills

• Good communication and interpersonal skills.
• Confident and pleasant telephone manner.
• Good Malayalam and English communication skills.
• Hindi or other languages will be an added advantage.
• Basic knowledge of MS Office / Google Workspace.
• Good follow-up and convincing skills.
• Positive attitude and willingness to learn.
• Ability to work with daily and monthly targets.
• Prior experience in telecalling, sales, or the travel industry is an advantage.