telecaller

ETRUCKLOAD LOGISTICS PVT LTD; West Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

ETRUCKLOAD LOGISTICS PVT LTD is seeking a full-time on-site Telecaller in West Delhi to connect with clients, share information about transportation services, and respond to queries on freight options and shipment status.

The role emphasizes strong English/Hindi communication, customer service skills, and basic CRM proficiency, supporting bookings and follow-ups in a fast-paced logistics setting.

Qualifications

• Clear spoken English and Hindi are essential.
• Experience in telecalling or customer support is preferred.
• Basic computer skills and familiarity with CRM/booking systems.
• Ability to manage call lists, follow-ups, and records accurately.
• Willingness to work in a fast-paced logistics environment.
• High school diploma or equivalent; higher education is a plus.

Responsibilities

• Make outbound calls to existing and potential clients.
• Receive inbound calls and provide information on transportation services.
• Respond to queries regarding freight options, pricing, and shipment status.
• Maintain call records and update customer details in CRM.
• Coordinate with operations/dispatch to relay accurate information.
• Follow up on leads and confirm booking details.
• Assist with basic administrative tasks related to bookings and follow-up.

Skills

Spoken English

Hindi

Customer Service

CRM Experience

Basic IT Skills

Organizational Skills

Call Center

Logistics Knowledge

Education

High school diploma

Business/Commerce education beneficial

Tools

CRM or booking systems

Call logs/spreadsheets

Job description

Company Description

ETRUCKLOAD LOGISTICS PVT LTD provides dependable nationwide transportation and logistics services across India, serving businesses of all sizes. The company specializes in 32‑feet container trucks and 40‑feet trailers to deliver safe, timely, and cost‑effective freight solutions. With experienced drivers and reliable fleet management, ETRUCKLOAD ensures that each shipment is managed professionally from pickup to delivery. The team is strongly committed to customer satisfaction, focusing on efficiency, safety, and trust in every movement of goods. This environment offers logistics professionals the opportunity to contribute to high-impact, service-driven operations.

Role Description

The telecaller role at ETRUCKLOAD LOGISTICS PVT LTD is a full-time, on-site position based in West Delhi. In this role, the telecaller will make outbound and receive inbound calls to existing and potential clients, share information about transportation and logistics services, and respond to queries regarding freight options, pricing, and shipment status. The telecaller will maintain call records, update customer details in internal systems, and coordinate with operations and dispatch teams to ensure accurate information is provided to clients. Daily responsibilities include following up on leads, confirming booking details, addressing basic service‑related concerns, and supporting customer satisfaction through clear and courteous communication. The role may also involve assisting with basic administrative tasks related to bookings and customer follow-up.

Qualifications

• Strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and professional phone etiquette.
• Customer service capabilities such as handling inquiries, resolving minor issues, and maintaining a courteous, solution‑focused approach.
• Basic computer proficiency, including using call logs, spreadsheets, and CRM or booking systems to record and track customer interactions.
• Organizational skills for managing call lists, scheduling follow-ups, and keeping accurate, up-to‑date records of customer conversations.
• Ability to work in a fast‑paced logistics environment, collaborate with operations teams, and adapt to changing priorities and schedules.
• Prior experience in telecalling, customer support, or sales is preferred; experience in transport or logistics is an added advantage.
• Minimum educational qualification of high school diploma or equivalent; higher education in business, commerce, or related fields is beneficial.