Telecaller

Nestavia Home Finance; Chennai; Presencial; INR 350.000 - 520.000; Jornada completa

Descripción de la vacante

Based in Chennai, this on-site role offers exposure to NBFC banking environments and cross-branch collaboration for marketing campaigns and compliance communications.

Formación

• Graduate in any discipline.
• 5 years of experience in telecalling, customer coordination, marketing support or branch operations.
• Experience in NBFC or Banking is mandatory; Housing Finance Company experience preferred.
• Fluent verbal communication in Tamil, Telugu and English; Hindi is a bonus.

Responsabilidades

• Call customers and prospects generated through new marketing activities and branch-level campaigns.
• Coordinate with branches for planning, execution and monitoring of marketing activities; maintain follow-ups.
• Maintain lead records, calling status and follow-up details.
• Ensure timely follow-ups and support lead conversion through effective coordination.
• Call existing customers for compliance-related communication and document follow-ups.

Conocimientos

Telecalling

Customer coordination

Marketing support

Branch operations

Tamil

Telugu

English

MS Excel

PowerPoint

Time management

Coordination

Educación

Graduate in any discipline

Herramientas

MS Excel

PowerPoint

Descripción del empleo

Key Responsibilities:

• Call customers and prospects generated through new marketing activities and branch-level campaigns.
• Follow up on customer enquiries, understand their requirements and coordinate with the respective branches for further action.
• Maintain proper lead records, calling status and follow-up details.
• Ensure timely follow-ups and support lead conversion through effective coordination.
• Call existing customers for compliance-related communication, document follow-ups and other operational requirements.

Branch Marketing Coordination

• Coordinate with BBHs and BOMs to plan, execute and monitor marketing activities across branches.
• Follow up with branch teams to ensure planned marketing activities are completed within agreed timelines.
• Track branch-wise activity execution and maintain regular updates.
• Coordinate the rollout of marketing policies, guidelines, campaigns and communication materials.
• Ensure branches follow the prescribed marketing guidelines and instructions.

Marketing Inventory & Stock Management

• Maintain records of marketing materials, promotional items and branding inventory.
• Track stock availability, branch-wise requirements, dispatches and utilisation.
• Coordinate with branches and vendors for timely distribution of marketing materials.
• Maintain proper inventory records and highlight stock requirements in advance.

Reporting & MIS Management

• Maintain daily calling reports, lead follow-up trackers and branch marketing activity trackers.
• Prepare regular updates on activity execution, pending tasks and customer follow-ups.
• Maintain Excel-based MIS reports and prepare basic PowerPoint presentations whenever required.
• Highlight delays, pending activities and operational challenges to the reporting manager.

Coordination & Task Management

• Maintain close coordination with BBHs, BOMs and internal teams for effective execution of assigned activities.
• Ensure all assigned tasks are completed within the defined Turnaround Time (TAT).
• Follow up on pending activities and ensure timely closure.
• Support the marketing team in day-to-day coordination and other assigned responsibilities.

Required Skills & Qualifications

• Graduate in any discipline.
• 5 years of experience in telecalling, customer coordination, marketing support or branch operations.
• Experience in NBFC or Banking is mandatory; experience in Housing Finance Companies (HFCs) is preferred.
• Good verbal communication skills in Tamil, Telugu and English. Knowledge of Hindi will be an added advantage.
• Working proficiency in MS Excel and PowerPoint.
• Good understanding of customer calling, lead follow-up and compliance-related communication.
• Strong tracking, reporting and coordination skills.
• Good time management and ability to handle multiple tasks simultaneously.

Desired Attributes

• Self-starter with a proactive approach to work.
• Comfortable working in a fast-paced and target-oriented environment.
• Strong follow-up skills with attention to detail.
• Ability to coordinate effectively with branch teams and internal stakeholders.
• Responsible for completing assigned tasks within defined timelines.
• Willingness to take ownership and ensure proper closure of activities.

Key Expectation:

The candidate should be able to manage customer calling, branch coordination and marketing activity tracking independently, ensuring that all assigned activities are followed up and completed within the defined timelines.