Call Center Executive

Keertana Finserv; Hyderabad; On-site; INR 201,000 - 312,000; Full time

Job summary

Keertana Finserv Limited in Hyderabad is seeking enthusiastic Call Centre Executives to engage with existing and prospective customers about loan renewals, takeovers, and other financial products and services. You will make outbound calls, assess customer needs, explain offers, and capture lead information to support conversions.

The role requires clear communication, strong follow-up, and the ability to meet daily calling targets and monthly business conversions.

Qualifications

• Freshers and experienced candidates are welcome.
• Excellent verbal communication and interpersonal skills.
• Ability to explain financial products clearly.
• Basic computer knowledge and data entry experience.
• Good follow-up skills and customer-oriented attitude.
• Ability to work towards daily calling and monthly conversion targets.
• Fluency in Telugu is mandatory.

Responsibilities

• Make outbound calls to existing and prospective customers regarding loan renewals, takeovers, and other financial products.
• Inform eligible customers about upcoming loan renewals, repayment requirements, and available offers.
• Explain loan takeover options and other products in a clear, professional manner.
• Follow up with interested customers and assist them through the process.
• Understand customer needs and provide accurate information about products and services.
• Generate leads and identify renewal, takeover, and additional business opportunities.
• Coordinate with sales, branch, and operations teams to process requests timely.
• Maintain accurate call records and lead status in the system.
• Achieve daily calling targets and monthly conversions.
• Maintain professional communication and positive customer experience.

Skills

Verbal communication

Customer service

Telugu fluency

Data entry

Lead generation

Outbound calling

Target-driven

Job description

Company Name: Keertana Finserv Limited
Department: Customer Service / Telecalling

Job Type: Full-time
Experience: 03 years
Joining: Immediate joiners preferred

Job Summary:

Keertana Finserv Limited is looking for enthusiastic and customer-focused Call Centre Executives to connect with existing and prospective customers regarding loan renewals, loan takeovers, and other financial products and services. The candidate will be responsible for making outbound calls, understanding customer requirements, explaining available offers, following up on leads, and supporting the conversion of customer enquiries into business opportunities.

Key Responsibilities:

• Make outbound calls to existing and prospective customers regarding loan renewals, takeovers, and other financial products.
• Contact eligible customers to inform them about upcoming loan renewals, repayment-related requirements, and available financial offers.
• Explain loan takeover options and other relevant products to customers in a clear and professional manner.
• Follow up with customers who have expressed interest and assist them throughout the process.
• Understand customer needs, address basic queries, and provide accurate information about products and services.
• Generate leads and identify opportunities for renewals, takeovers, and additional business.
• Coordinate with sales, branch, and operations teams to facilitate customer requests and ensure timely processing.
• Maintain accurate call records, customer details, follow-up schedules, and lead status in the designated system.
• Achieve daily calling targets and monthly business conversion targets.
• Maintain professional communication and ensure a positive customer experience.

Required Skills and Qualifications:

• Freshers and experienced candidates are welcome.
• Good verbal communication and interpersonal skills.
• Ability to communicate effectively with customers and explain financial products.
• Basic computer knowledge and familiarity with data entry.
• Good follow-up skills, patience, and a customer-oriented attitude.
• Ability to work towards calling, lead generation, and conversion targets.
• Fluency in Telugu is mandatory.

Preferred Candidate Profile:

• Candidates with experience in telecalling, call centres, customer service, banking, NBFCs, or financial services will be preferred.

• Experience in loan renewals, balance transfers, loan takeovers, or customer retention is an added advantage.

• Candidates should be confident, persuasive, disciplined, and comfortable making outbound calls.

Key Performance Indicators:

• Number of outbound calls made per day.
• Customer connect and follow-up rates.
• Leads generated for renewals and takeovers.
• Conversion rate and business generated.
• Accuracy of customer records and follow-up updates.