Telle Caller - SBI Securities

Sbicap Securities; Mumbai Suburban, Thane, Mumbai; In loco; INR 350.000 - 520.000; Tempo pieno

Descrizione del lavoro

Sbicap Securities in Mumbai Suburban is seeking a coordination professional to back Home Loan operations. You will make 50–60 calls daily to internal teams to identify and resolve queries, and coordinate follow-ups to ensure timely resolution.

You will also build and maintain positive relationships and keep detailed records in MS Excel. You should have excellent verbal and written English communication, strong follow-up skills, and the ability to multitask and work independently with minimal

Competenze

• Telecalling / coordination experience with banking/home loan preferred.
• Graduate degree in any discipline.
• Excellent communication and listening skills.
• Strong problem-solving and customer handling.
• Team-oriented with willingness to work.

Mansioni

• Make 50–60 calls daily to internal teams to resolve queries on Home Loan products.
• Coordinate with internal stakeholders and ensure timely follow-ups.
• Build and maintain positive relationships with team members.
• Provide accurate information and support on Home Loan processes.
• Maintain detailed records of interactions and follow-ups in MS Excel.
• Escalate unresolved issues to concerned departments and track until closure.
• Ensure smooth communication between teams to support operations.
• Adhere to company policies, processes, and quality standards during calls.

Conoscenze

Verbal & written English

Coordination & follow-up

Interpersonal skills

MS Excel

Multitasking & productivity

Self-motivation

Formazione

Graduate in any discipline

Strumenti

MS Excel

Computer basics

Descrizione del lavoro

Roles and Responsibilities :

• Make 50-60 calls daily to internal team members to identify and resolve their queries and concerns related to Home Loan products.

• Coordinate with internal stakeholders and ensure timely follow-up on pending issues and requests.

• Build and maintain positive professional relationships with team members through effective communication.

• Provide accurate information and support regarding Home Loan processes and related matters.

• Maintain detailed and accurate records of all interactions, discussions, and follow-ups in MS Excel.

• Escalate unresolved issues to the concerned departments and track them until closure.

• Ensure smooth communication and coordination between teams to support business operations.

• Adhere to company policies, processes, and quality standards while handling calls.

Key Skills Required :

• Excellent verbal and written communication skills in English.
• Strong coordination and follow-up skills.
• Good interpersonal and relationship management abilities.
• Working knowledge of MS Excel and basic computer applications.
• Ability to multitask, organize work effectively, and meet daily productivity expectations.
• Self-motivated and capable of working independently with minimal supervision.

Desired Candidate Profile :

• 1 to 6 years of experience in Telecalling, Customer Service, Voice Process, or Coordination roles (preferably in the Banking, Financial Services, or Home Loan industry).
• Graduate in any discipline.
• Excellent communication and listening skills.
• Strong problem-solving and customer handling abilities.
• Positive attitude and willingness to work in a team-oriented environment.

Important Note :

• This is a coordination and follow-up role only.
• No sales activities are involved.
• This is not a target-based job.
• The role primarily focuses on assisting internal team members, resolving their queries, and ensuring timely follow-ups for Home Loan-related matters.