Tele Sales

CARSUIT; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Carsuit, a Mumbai-based automotive care and customization brand, is hiring for a full-time Tele Sales role on-site in Mumbai. You will handle inbound and outbound calls, introduce customers to services like Paint Protection Film, ceramic coating, wraps, detailing, and car mods, and convert inquiries into sales.

You will also maintain records, coordinate with operations for appointments, and provide ongoing customer support. Basic product training and script feedback participation are expected.

Qualifications

• Strong communication and customer service skills with ability to build rapport over the phone.
• Proven sales and customer support abilities including lead conversion and handling customer queries.
• Experience in training or willingness to learn and adapt to new scripts, products, and processes.
• Basic understanding of automotive services or interest in the automotive sector is preferred.
• Ability to work on-site in Mumbai, manage call volumes, and use CRM or call tracking tools.
• Minimum high school diploma; graduate degree in business or related fields is an advantage.
• Comfort with English and local languages commonly spoken in Mumbai.
• Strong work ethic, reliability, and a customer-focused mindset.

Responsibilities

• Identify customer needs during calls and recommend suitable packages.
• Explain Carsuit’s services such as Paint Protection Film, ceramic coating, wraps, detailing, and mods.
• Follow up on leads and convert inquiries into sales.
• Maintain accurate records of interactions and coordinate with operations for appointments.
• Provide ongoing customer support and product training participation.
• Contribute feedback to improve scripts and sales processes.

Skills

Communication skills

Customer service

Sales

CRM usage

Call handling

Training willingness

Lead handling

Education

High school diploma

Graduate degree in business (advantage)

Tools

CRM

Call tracking tools

Job description

Company Description Carsuit is a Mumbai-based automotive care and customization brand and an IconRocklear India licensee. The company serves automotive enthusiasts looking for premium car care and tailored vehicle upgrades. Carsuit specializes in Paint Protection Film, ceramic coating, premium wraps, professional detailing, and car modifications. The team is focused on enhancing the look, performance, and satisfaction of each vehicle, delivering high-quality services and a personalized customer experience.

Role Description This is a full-time, on-site Tele Sales role based in Mumbai. The Tele Sales professional will handle inbound and outbound calls, introduce customers to Carsuit’s services, and clearly explain offerings such as Paint Protection Film, ceramic coating, wraps, detailing, and car mods. Responsibilities include identifying customer needs, recommending suitable packages, following up on leads, and converting inquiries into sales. The role involves maintaining accurate records of interactions, coordinating with the operations team for appointments, and providing ongoing customer support. The Tele Sales professional will also participate in basic product training and contribute feedback to improve scripts and sales processes.

Qualifications

• Strong Communication and Customer Service skills, with the ability to build rapport over the phone.
• Proven Sales and Customer Support abilities, including lead conversion and handling customer queries.
• Experience in Training or willingness to learn and adapt to new scripts, products, and processes.
• Basic understanding of automotive services or interest in the automotive sector is preferred.
• Ability to work on-site in Mumbai, manage call volumes, and use CRM or call tracking tools.
• Minimum high school diploma; a graduate degree in business or related fields is an advantage.
• Comfort with English and local languages commonly spoken in Mumbai.
• Strong work ethic, reliability, and a customer-focused mindset.