Tele Caller/ Team Leader

Mymoneykarma Infomatics; Navi Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

Mymoneykarma Infomatics in Navi Mumbai (Vashi) is hiring for Telecaller / Team Leader to manage mortgage documentation and customer follow-ups. As the Home Loan Concierge, you own the document journey from lead to submission, explain requirements to customers, upload paperwork into our loan system, and coordinate with the credit team to drive disbursal.

In this in-office role, you will liaise with builders and banks, maintain meticulous records, and ensure a smooth file progression through

Qualifications

• Min 1 year of Telecalling experience.
• Excellent written and oral communication in English and Hindi.
• Strong working knowledge of Microsoft Word and Excel; comfortable with new internal tools and loan management systems.
• Mumbai-based, in-office role near credit and operations teams.
• Organized, detail-obsessed, and persistent with follow-ups.

Responsibilities

• Own the Document Journey from first contact to file submission.
• Explain and coach customers to secure required documents.
• Upload, tag, and organize documents in the internal loan system; maintain pristine records.
• Coordinate with Credit and translate requirements into clear customer asks.
• Re-engage customers to resolve pendencies and keep momentum.
• Track file through processing, sanction, and disbursal; be point of accountability.
• Surface friction points to operations and product teams to drive process improvements.

Skills

Telecalling

English language

Hindi language

Microsoft Word

Microsoft Excel

Education

Graduation

Tools

Internal loan system

Job description

Hi

Greetings from Mymoneykarma Infomatics !

Urgent hiring for Telecaller / Team Leader at Navi Mumbai, Vashi location.

About moneykarma

MoneyKarma is Indias fastest-growing AI-powered home loan platform. But great products only get families home if every loan actually closesand that requires a relentless focus on documentation, follow-ups, and the credit conversation.

Backed by institutional investors and built by a team combining Stanford pedigree with deep India market expertise, MoneyKarma is scaling fast.

The Role

You are the Home Loan Concierge—the single, trusted person every customer, partner, and creditofficer knows by name on a mortgage file. From the moment a lead lands with you, you own therelationship: collecting documents, navigating customer hesitations, uploading paperwork into ourinternal loan system, and shepherding the file through credit until disbursal.

This customer-facing, judgment-heavy role decides whether a family gets their home loan ordrops off in frustration. Customers walk away feeling looked-after. Builder and bank partners trust thattheir leads are in safe hands. And you walk into every conversation as the most informed person on thefile. If you’ve done international mortgage work, you already know the standard—we’re bringing thatlevel of rigor to the Indian market.

What You’ll Do

• Own the Document Journey:Take every assigned mortgage lead from first contact to filesubmission. Identify exactly what’s needed for each customer profile and build a clean, completefile.
• Convince and Coach Customers:Customers don’t always understand why we need everydocument. You’ll explain, reassure, and persuade—turning reluctance into cooperation withoutlosing the relationship.
• Run the Internal Loan System:Upload, tag, and organize documentation in our internal platform.Maintain pristine records so the credit team has everything they need on the first review.
• Liaise with Credit:Hand off files to the credit team and stay close as they review. Whenpendencies are raised, translate them into clear customer asks and resolve them quickly.
• Close the Loop on Pendencies:Re-engage customers when credit needs additional information,clarifications, or corrected documents. Keep momentum so files don’t stall.
• Ensure Disbursal:Track each file through processing, sanction, and disbursal. Be the single pointof accountability that both the customer and the credit team can rely on.
• Be the Voice of the Customer:Surface friction points, recurring document gaps, and process painback to the operations and product teams so we keep getting better.

Who You Are

Required

• Min 1 year of experience in Telecalling
• Excellent written and oral communication in English and Hindi—you can hold a confidentconversation with both a young salaried customer and a senior credit officer.
• Strong working knowledge of Microsoft Word and Excel, plus comfort picking up new internaltools and loan management systems.
• Mumbai-based, this is an in-office role with proximity to our credit and operations teams.
• Organized, detail-obsessed, and unflustered by follow-ups—you treat a pending document like anopen ticket until it’s closed.

The Details

LocationMumbai, Vashi (in-office)

LanguagesEnglish and Hindi (mandatory); regional language optional

Role TypeFull-time, individual contributor

AgeUpto 38 Years

QualificationAny graduate