Tele Consultant

Pravaayu Healthcare; Mumbai; On-site; INR 150,000 - 210,000; Full time

Job summary

Pravaayu Healthcare in Mumbai invites an appointment relations executive to join our Ayurveda clinic at the Central Office. You will engage with patients seeking Ayurvedic care, manage consultations, and schedule visits, starting with osteoarthritis cases, while remaining compassionate and clear in explanations.

You will maintain CRM records, send reminders, follow up, and aim to meet performance targets, ensuring privacy and patient-centric service in Hindi, English, and Marathi.

Qualifications

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Previous experience in teleconsulting, telemarketing, or a related customer engagement role is preferred.
• Excellent communication and interpersonal skills.
• Empathetic and patient-focused approach.
• Proficiency in using phone systems and customer relationship management (CRM) software.
• Strong problem-solving and persuasion skills.
• Ability to maintain patient confidentiality.
• Conversant in Hindi, English, Marathi.

Responsibilities

• Engage in consultative conversations to understand patients’ healthcare requirements, concerns, and preferences.
• Schedule appointments for potential patients, ensuring efficient use of clinic resources and provider availability.
• Provide information about the clinic’s services, healthcare providers, and procedures to address patient inquiries.
• Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
• Send appointment reminders to confirmed patients to reduce no-show rates.
• Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic’s CRM system.
• Achieve and exceed performance targets related to appointment booking and patient engagement.
• Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
• Participate in ongoing training and development to stay updated on clinic services and communication techniques.

Skills

Communication skills

Empathy

CRM software

Phone systems

Persuasion

Education

High school diploma

Relevant degree (optional)

Tools

CRM software

Phone systems

Job description

Overview

As a practitioner for an Ayurveda clinic, you will play a pivotal role in providing high-quality Ayurvedic healthcare treatment for patients coming to the clinic and ensuring effective outcomes. You will be located at the Central Office. We will be starting with treating patients suffering from Osteoarthritis. We expect you to be compassionate, empathic towards patients, explaining them clearly and focused on curing them.

Key Responsibilities

• Patient Consultation: Engage in consultative conversations to understand patients’ healthcare requirements, concerns, and preferences.
• Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.
• Clinic Services: Provide information about the clinic’s services, healthcare providers, and procedures to address patient inquiries.
• Appointment Follow‑Up: Conduct follow‑up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
• Appointment Reminders: Send appointment reminders to confirmed patients to reduce no‑show rates.
• Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic’s CRM system.
• Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
• Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
• Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

Qualifications

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Previous experience in teleconsulting, telemarketing, or a related customer engagement role is preferred.
• Excellent communication and interpersonal skills.
• Empathetic and patient‑focused approach.
• Proficiency in using phone systems and customer relationship management (CRM) software.
• Strong problem‑solving and persuasion skills.
• Ability to maintain patient confidentiality.
• Conversant in Hindi, English, Marathi.