Telecaller - Associate - Lending Collections

Paytm Payments Services; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Paytm Payments Services in Mumbai invites a Telecaller to join our collections team. You will engage with borrowers, follow up on accounts, and drive recovery targets while adhering to legal guidelines.

The role requires good communication, a minimum of 1 year in collections, and a proactive, results-driven mindset to improve recovery performance across branches. You'll work closely with in-house collectors and external agencies to minimize losses.

Qualifications

• Over 1 year of collections experience.
• Excellent communication skills.
• Negotiation skills with a bias for results.
• Knowledge of legal guidelines for collections and compliance.

Responsibilities

• Achieve collection targets for the assigned branches.
• Meet targets on the product assigned for collections.
• Ensure adherence to legal guidelines for the collection process.
• Monitor adherence of both agency and in-house collectors to policies.

Skills

Collections experience

Communication skills

Negotiation

Leadership skills

Computers

Growth mindset

Achievement oriented

Adaptability

Education

Graduation

Job description

Job Role : Telecaller

Job Location : Goregaon, Mumbai

Education : Graduation

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer

of the mobile QR payments revolution in India, Paytm builds technologies that help small

businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and

bring them to the mainstream economy with the help of technology.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

They will be responsible for collection targets of the assigned branches. They

will be required to meet the target of the assigned product. Follow the legal guidelines for

collection agencies & in-house collections.

Expectations/ Requirements:

1. To achieve collection targets of the Respective Branch assigned.
2. Meeting the Target on the product assigned for Collections.
3. Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits.
4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines

provided by the law in force.

1. Ensure adherence to the Code of Conduct.
2. Continuously monitoring collection agencies and In-house collectors to identify fraudulent

practices and ensure that no loss is incurred due to such activities.

Superpowers/ Skills that will help you succeed in this role:

1. He or she should have more than 1 year of relevant experience in Collections role
2. Excellent Communication Skills
3. Negotiations skills - strong bias for driving results in a High performance environment
4. Strong Relationship and Leadership skills
5. Working Knowledge of Computers
6. Growth Mindset
7. Demonstrated success and achievement orientation.
8. Willingness to experiment and improve continuously

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through

technology

1. Improve the average revenue per use by increasing the cross-sell opportunities
2. A solid 360-degree feedback from your peer teams on your support of their goals
3. Respect, that is earned, not demanded from your peers and manager