Collection Manager - Jodhpur

Paytm; Jodhpur; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Paytm, India's leading mobile payments and financial services platform, seeks a collections leader to drive area targets and streamline the collection flow.

You will manage a large team of collection officers, coordinate with partner agencies, and ensure adherence to processes while resolving overdue accounts. Strong communication, leadership, and negotiation skills are essential, with a background in collections and proficiency with basic computer tools.

Qualifications

• 4+ years of relevant experience in collections.
• Strong communication and negotiation skills.
• Proven leadership and people management abilities.
• Ability to monitor performance and drive results.
• Proficient with basic computer tools.

Responsibilities

• Lead the collections target and control flow for the area.
• Manage a large team of collection officers and improve productivity.
• Monitor performance against parameters and conduct weekly reviews.
• Oversee Agencies and in-house teams; ensure feet on street.
• Support collection officers with legal/police issues.
• Identify and address training needs of collection executives.

Skills

People management

Experience in collections

Achievement oriented

Communication skills

Negotiation skills

Relationship leadership

Computers proficiency

Education

Graduation/ Post Graduation preferred

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
2. Ensured documented feedback.
3. Ensure Adequate feet on Street availability/bucket wise /segment wise.
4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
5. Monitoring performance against set parameters and weekly review with Collection executives.
6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.
7. Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills.
2. More than 4+ years of relevant experience in Collections role.
3. Demonstrated Success and achievement orientation.
4. Excellent Communication Skills.
5. Negotiations skills - strong bias for driving results in a High performance environment.
6. Strong Relationship and Leadership skills.
7. Working Knowledge of Computers.

Education:

Graduation/ Post Graduation preferred.

Why join us:

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.