Technology Support III - DevOps, SRE

JPMorgan Chase & Co.; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

JPMorgan Chase & Co. in Hyderabad seeks a Technology Support III to ensure stability, availability and performance of production application flows.

You will troubleshoot, maintain, and resolve production service interruptions across internally and externally developed systems, driving a seamless user experience. The role emphasizes continuous improvement, AI-assisted incident triage, and collaboration with business and technology stakeholders.

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Formal training or certification on IT services concepts and advanced applied experience.
• Experience using enterprise-authorized AI capabilities to support production workflows with validation.
• Ability to review AI-assisted incident recommendations before action, escalating when uncertain.
• Knowledge of applications or infrastructure in large-scale tech environments, on premises and cloud.
• Experience in observability and monitoring tools and ITIL processes.

Responsibilities

• Provide end-to-end service delivery and maintenance of firm systems to ensure stability and availability.
• Use AI capabilities to speed incident triage, validate outputs, and handle sensitive data.
• Monitor production environments for anomalies using observability tools; escalate with stakeholders.
• Analyze complex situations to anticipate issues and support incident, problem, and change management.
• Apply AI-assisted, reuse-first practices to identify patterns and support remediation for resiliency.

Skills

Troubleshooting

ITIL knowledge

AI-assisted ops

Observability tools

Cloud & on-prem

Incident management

Communication skills

Tools

Observability tools

Job description

• Locations MAGMA,UNIT-1,PHASE-IV,SY NO.83/1,PLOT NO 2, GR Floor TO 2 Floor and 5 Floor TO 16 Floor,Basement 1,2, Hyderabad, IN-TG, 500081, IN
• Apply Before 11/06/2026, 05:00 AM
• Job Schedule Full time
• Job Shift Day

Job Description

Join our team to leverage your technology support expertise and drive continuous improvement. Propel your career in a dynamic environment focused on operational success.

As a Technology Support III within the Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in monitoring production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities and skills

• 3+ years of experience troubleshooting, resolving, and maintaining information technology services
• Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities and skills

• Experience supporting production environments in financial services or similarly regulated industries
• Familiarity with automation tools and scripting for operational support
• Strong communication and collaboration skills across business and technology teams
• Ability to drive process improvements and contribute to operational best practices