Technology Support

JPMorganChase

Bengaluru

On-site

INR 800,000 - 1,500,000

Full time

14 days+

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Job summary

A leading financial services firm in Bengaluru is seeking a Technology Support specialist to ensure the operational stability and performance of production application flows. The ideal candidate will have over 6 years of experience in troubleshooting and maintaining IT services, as well as knowledge of monitoring tools and infrastructure management. This full-time role offers a dynamic work environment.

Qualifications

6+ years of experience in IT services troubleshooting.
Knowledge of applications in large scale tech environments.
Experience in observability tools.

Responsibilities

Ensure operational stability and availability of systems.
Monitor production environments for anomalies.
Provide solutions to stakeholders.

Skills

Troubleshooting IT services

Operational stability

Application monitoring

Automation scripting

SQL queries

Public cloud understanding

Tools

Dynatrace

AppDynamics

Datadog

Job description

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Job Description

As a Technology Support III team member within Corporate and Investment Banking Post Trade Technology Securities Processing, you will ensure the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required Qualifications, Capabilities, And Skills

6+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred Qualifications, Capabilities, And Skills

Experience with one or more general purpose programming languages and/or automation scripting
Working understanding of public cloud
Knowledge on SQL queries
Knowledge on monitoring tools Geneos and application performance management tools like Dynatrace , AppDynamics and Datadog
Basic Knowledge of SLI , SLO and SLA with SRE mindset
Understanding of Micro-service base application Architecture and System Level Design
Knowledge on any of Scripting language like Python, Shell Script and Well understanding of CICD tools . Understanding on how to build resilient, stable application

Seniority level