Technology Support III

JPMorgan Chase & Co.; Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Technology Support III to ensure production application flows run reliably, securely, and with high availability across OnPrem and AWS environments. You will troubleshoot, automate, and collaborate with Software Engineering and Product teams to drive stability and performance improvements.

The role emphasizes AI-assisted incident triage, observability, and cost-aware operations while reinforcing security and data sensitivity standards in a global banking setting.

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience in supporting public cloud-based applications.
• Experience in building tools using AI.
• Knowledge in automating daily support operations using scripting and tooling.

Responsibilities

• Provide client services by monitoring and responding to inquiries and requests.
• Treat operations as software problems to minimize client impact and ensure system function.
• Analyze and troubleshoot production application flows for end-to-end service delivery.
• Use enterprise AI capabilities to speed up incident triage and trend analysis with strong validation and data sensitivity awareness.
• Apply AI-assisted practices within incident/change routines to identify recurring interruption patterns and support remediation actions.
• Monitor production environments on OnPrem and AWS for anomalies using observability tools.
• Create proactive event management and automation to minimize toil.
• Collaborate with Software Engineering and Product teams to drive stability and performance improvements.
• Create, improve, and maintain real-time monitoring dashboards.
• Identify trends and assist in incidents, problems, and changes to support full-stack systems.
• Participate in public cloud infrastructure management and disaster recovery and high availability events.

Skills

Public cloud expertise

AI tooling & automation

Scripting & automation

Observability & monitoring

Tools

Datadog

Dynatrace

Splunk

ITRS Geneos

Job description

Job Description:

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support IIIat JPMorgan Chase within theCommercial & Investment BankTeam, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escape, resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide client services by monitoring and responding client inquiries and requests.
• Treat operations as software problems, solve system failures, minimize client impacts and ensure all systems function seamlessly to meet business needs.
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Monitor production environments deployed on OnPrem and AWS for anomalies and address issues utilizing standard observability tools.
• Create proactive event management through observability and developing automation to minimize toil.
• Work closely with the Software Engineering and Product teams/other stakeholders to understand issues, drive resolutions, and stability enhancements of the applications, leading to improvement in operational stability, performance, and availability.
• Create, continuously improve, and maintain real-time monitoring dashboards to ensure system operability and performance.
• Identify trends and assist in the management of incidents, problems, and changes in support of full-stack technology systems, applications, or infrastructure.
• Participate in public cloud infrastructure management and cost optimization and ensure resiliency of the platform through managed Disaster Recovery (DR), Site Reliability (SR), and High Availability (HA) events.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience in supporting public cloud-based applications.
• Experience in building tools using AI.
• Knowledge in automating daily support operations using scripting and tooling.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Experience in one or more observability and monitoring tools and techniques like Datadog, Dynatrace, Splunk, ITRS Geneos.
• Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.).
• Experience with one or more major cloud services (AWS, Azure or GCP) and Infrastructure as Code tooling.
• Understanding of networking concepts and troubleshooting.
• Possess a continuous improvement mindset with ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.

Preferred qualifications, capabilities, and skills

• Experience in AI tools like Copilot or Claude code.
• Familiarity with ITIL support methodologies and concepts.
• Experience/knowledge of working in a DevOps/SRE model would be an advantage.
• Knowledge of Investment banking domain including Fixed Income products.