Technology Support Lead

JP Morgan Chase; Hyderabad; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

JP Morgan Chase in Hyderabad seeks a Technology Support Lead in Environment Experience within Consumer & Community Banking to oversee pre-production services, ensuring stability, availability, and performance.

You will lead incident response, implement AI-enabled observability, and coordinate with teams to resolve issues while adhering to ITIL practices.

Competenze

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience using enterprise AI capabilities to support production operations with validation and data sensitivity awareness.
• Ability to review and validate AI-assisted incident recommendations before action.
• Experience managing applications or infrastructure in large-scale tech environments, on premise and in the cloud.
• Proficient in observability and monitoring tools and techniques.
• Experience executing ITIL-aligned incident/problem/change processes.

Mansioni

• Lead teams of technologists that provide end-to-end service delivery for business operations.
• Create dashboards and provide end-to-end observability using Chase-approved tools (Splunk, Dynatrace, Grafana).
• Drive enterprise AI capabilities adoption with human-in-the-loop validation and secure data handling.
• Execute policies to ensure operational stability, leading incident, problem, and change management for full-stack systems.
• Monitor pre-production environments for anomalies; communicate issues and solutions to stakeholders during incidents.
• Apply AI-assisted practices to identify recurring interruption patterns and validate remediation actions.

Conoscenze

Troubleshooting

Incident management

Observability

AI in operations

Cloud experience

Python

Strumenti

Splunk

Dynatrace

Grafana

AWS

Descrizione del lavoro

• Business Unit Consumer & Community Banking
• Posting Date 10/30/2026, 12:41 PM
• Locations MAGMA,UNIT-1,PHASE-IV,SY NO.83/1,PLOT NO 2, GR Floor TO 2 Floor and 5 Floor TO 16 Floor,Basement 1,2, Hyderabad, IN-TG, 500081, IN
• Apply Before 11/03/2026, 05:00 AM
• Job Schedule Full time
• Job Shift Day

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Environment Experience team within Consumer & Community Banking, you will play a lead role in ensuring the operational stability, availability, and performance of our pre- production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Creating Dashboard and Providing End to End Observability Solution with help of Chase approved tool like Splunk , Dynatrace, Grafana etc.
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor pre-production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and escalated and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience to AWS Technology like EC2, ECS, EKS, Lambda, ALB,NLB, S3
• Creating Dashboard with help of Chase approved tool like Splunk , Dynatrace, Grafana etc.
• Experience to Python OR any Programming Language
• Experience of automating repetitive task with help of using MCP, and AI tools is a Plus
• Troubleshooting experience in Micro-service Environment
• Leading a P2 Bridge with Multiple Stakeholders towards resolution