Technology Support III - DevOps, SRE

JP Morgan Chase; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JP Morgan Chase is seeking an experienced Technology Support professional to ensure operational stability and performance of production application flows. You will troubleshoot, maintain, and improve production services and collaborate with cross-functional teams to deliver a seamless user experience.

The role emphasizes AI-assisted incident triage, robust monitoring, and on-call readiness within a financial services environment. Strong communication and adherence to ITIL practices are valued.

Qualifications

• Experience in troubleshooting, resolving, and maintaining IT services.
• Experience in SRE, DevOps, or application support with incident response and troubleshooting.
• Familiarity with monitoring/observability tools (Grafana, Prometheus, Splunk, OpenTelemetry).
• Hands-on CI/CD pipelines (Jenkins) and infrastructure as code (Terraform).
• Experience with Git, Docker, and Kubernetes.
• Exposure to cloud platforms (AWS, GCP, or Azure) and automation of deployments.
• Willingness to participate in on-call rotation and incident management.
• Formal training or certification related to IT services and strong operational skills.
• Ability to review AI-assisted incident recommendations for validation and security.

Responsibilities

• Provide end-to-end service delivery and day-to-day support for firm systems to ensure stability and availability.
• Leverage enterprise AI capabilities to speed up incident triage and trend analysis while ensuring data sensitivity and security.
• Monitor production environments, use observability tools, escalate issues, and communicate with stakeholders.
• Analyze complex situations to anticipate and resolve issues, supporting incident, problem, and change management.
• Apply AI-assisted practices to identify recurring interruption patterns and enable validated remediation actions.

Skills

Application Support

Observability & Monitoring

DevOps Tooling

Cloud & Automation

On-Call & Incident Management

AI-assisted Incident Workflows

ITIL Knowledge

Troubleshooting

Communication

Tools

Grafana

Prometheus

Splunk

OpenTelemetry

Jenkins

Terraform

Git

Docker

Kubernetes

Job description

• Locations MAGMA,UNIT-1,PHASE-IV,SY NO.83/1,PLOT NO 2, GR Floor TO 2 Floor and 5 Floor TO 16 Floor,Basement 1,2, Hyderabad, IN-TG, 500081, IN
• Apply Before 11/13/2026, 05:00 AM
• Job Schedule Full time
• Job Shift Day

Job Description

Join our team to leverage your technology support expertise and drive continuous improvement. Propel your career in a dynamic environment focused on operational success.

As a Technology Support III within the Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in monitoring production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities and skills

• 3+ years of experience troubleshooting, resolving, and maintaining information technology services
• Application Support: Experience in SRE, DevOps, or application support roles, with knowledge of SLIs/SLOs, incident response, and troubleshooting.
• Observability & Monitoring: Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Splunk, Open Telemetry).
• DevOps Tooling: Hands-on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes).
• Cloud & Automation: Exposure to cloud platforms (AWS, GCP, or Azure) and automating infrastructure and deployments.
• On-Call & Incident Management: Willingness to participate in on-call rotation and respond to production incidents.
• Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities and skills

• Experience supporting production environments in financial services or similarly regulated industries
• Familiarity with automation tools and scripting for operational support
• Strong communication and collaboration skills across business and technology teams
• Ability to drive process improvements and contribute to operational best practices