Software Engineer-DevOps

SMC Squared India; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A technology solutions provider in Bangalore is seeking an experienced Software Engineer – DevOps. This role involves managing incident triage, application monitoring, and automation within a cloud environment. The ideal candidate should have strong expertise in AWS, Unix/Linux, and scripting, alongside a Bachelor's degree in a relevant field. Join a dynamic team and contribute to digital transformation initiatives.

Qualifications

• 3 – 5 years of experience in Site Reliability or Production Support roles.
• Strong expertise in cloud application support and AWS.
• Familiarity with incident triage and application monitoring.

Responsibilities

• Provide production support for cloud-based applications, ensuring reliability.
• Monitor application health and proactively resolve issues.
• Manage incident and change tickets using ITSM platforms.
• Execute deployments through CI/CD pipelines.
• Develop automation scripts to improve operational efficiency.

Skills

AWS

Unix/Linux

SQL

Python/Shell scripting

Datadog

ServiceNow (ITSM)

CI/CD (Jenkins/uDeploy/Ansible)

Application Support

Troubleshooting

Incident Management

Education

Bachelor’s degree in Computer Science, IT, or related discipline

Job description

Job Title: Software Engineer – DevOps (Site Reliability Engineer / Production Support Engineer)

Location: Bangalore, India

Experience: 3 – 5 years

Job Summary: Looking for an experienced Site Reliability Engineer (SRE) / Production Support Engineer with strong expertise in cloud application support, AWS, and enterprise tools. The ideal candidate will manage end‑to‑end incident triage, application monitoring, automation, and release activities in a fast‑paced production environment.

Roles & Responsibilities

• Provide production support (L1/L2/L3) for cloud‑based and on‑premise applications, ensuring high availability and reliability.
• Monitor application health using tools such as Datadog, proactively identifying and resolving issues to minimize downtime.
• Perform incident triage and root‑cause analysis by reviewing logs, configuration files, and system metrics on Unix/Linux (including vi editor).
• Manage incident, change, and problem tickets using ServiceNow or equivalent ITSM platforms.
• Execute deployments and release activities through CI/CD pipelines (Jenkins, uDeploy, Ansible, etc.).
• Develop and maintain automation scripts in Shell, Perl, or Python to improve operational efficiency.
• Write and optimise SQL queries for data validation, troubleshooting, and performance analysis.
• Support and maintain applications hosted on AWS Cloud and Kubernetes environments.
• Collaborate with development, QA, and infrastructure teams to resolve production issues and ensure smooth releases.
• Participate in on‑call rotation and provide timely updates during major incidents.
• Contribute to process improvement initiatives, documentation, and knowledge‑base updates.
• Follow ITIL best practices for incident, problem, and change management.
• Ensure compliance with organizational standards and assist in audit and reporting activities.

Educational Qualification & Certifications (Optional)

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related discipline.
• Preferred Certifications:
• AWS Certified Solutions Architect – Associate / Cloud Practitioner
• Linux Administration Certification (RHCSA or equivalent)
• ITIL Foundation Certification
• Kubernetes Administrator (CKA) or equivalent DevOps certification

Must Have Skill Set

• AWS, Unix/Linux, SQL, Python/Shell scripting, Datadog, ServiceNow (ITSM), CI/CD (Jenkins/uDeploy/Ansible), Application Support, Troubleshooting, Incident Management

Nice To Have

• Kubernetes, Docker, ITIL processes, Automation, Investment Banking domain knowledge, Control‑M/Autosys, Perl scripting

About SMC Squared

At SMC Squared, people are the foundation of our success. We help leading US and multinational companies accelerate digital transformation by building and managing Global Capability Centres with fully integrated, strategically aligned, and valued teams. As part of Hexaware Technologies—a global leader in IT, BPO, and consulting—we deliver greater value through enhanced digital capabilities, automation platforms, and a shared commitment to people‑centric transformation.

EEO Statement

SMC Squared is an equal‑opportunity employer. We encourage applications from candidates of all backgrounds and experiences.