Technology Support Lead - Pre-Prod Reliability

JPMorganChase; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

JP Morgan Chase in Hyderabad seeks a Technology Support Lead for Pre-Prod Reliability to ensure stability and performance of pre-production services. You will lead teams, implement end-to-end observability using Splunk, Dynatrace, Grafana, and drive AI-assisted incident triage with human validation.

The role requires 5+ years’ IT troubleshooting experience, strong AI capabilities, and prior work across on-prem and cloud environments within ITIL-driven operations.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Demonstrated experience using enterprise AI capabilities to support production operations workflows.
• Ability to review and validate AI-assisted incident recommendations before action.
• Experience managing applications or infrastructure in large-scale tech environments (on‑prem + cloud).
• Proficient in observability and monitoring tools and techniques.
• Experience with ITIL processes and practices.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service delivery for business operations.
• Create dashboards and provide end-to-end observability solutions using approved tools.
• Drive adoption of enterprise AI capabilities to improve incident triage speed with validated outcomes.
• Execute policies to ensure stability, availability, and manage incidents, problems, and changes.
• Monitor pre-production environments for anomalies and communicate resolutions to stakeholders.
• Apply AI-assisted practices to identify recurring issues and validate remediation.

Skills

Troubleshooting IT services

AI in prod ops

AI recommendations review

Large-scale infra on‑prem & cloud

Observability tools

ITIL processes

Tools

Splunk

Dynatrace

Grafana

AWS (EC2/ECS/EKS/Lambda/ALB/NLB/S3)

Python

Job description

Technology Support Lead - Pre-Prod Reliability

Job Information

• Job Identification 210793625
• Job Category Technology Support
• Business Unit Consumer & Community Banking
• Posting Date 11/06/2026, 12:52 PM
• Locations MAGMA,UNIT-1,PHASE-IV,SY NO.83/1,PLOT NO 2, GR Floor TO 2 Floor and 5 Floor TO 16 Floor,Basement 1,2, Hyderabad, IN-TG, 500081, IN
• Apply Before 11/11/2026, 05:00 AM
• Job Schedule Full time
• Job Shift Day

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Environment Experience team within Consumer & Community Banking, you will play a lead role in ensuring the operational stability, availability, and performance of our pre- production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Creating Dashboard and Providing End to End Observability Solution with help of Chase approved tool like Splunk , Dynatrace, Grafana etc.
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor pre-production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and **escalate and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration**
• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience to AWS Technology like EC2, ECS, EKS, Lambda, ALB,NLB, S3
• Creating Dashboard with help of Chase approved tool like Splunk , Dynatrace, Grafana etc.
• Experience to Python OR any Programming Language
• Experience of automating repetitive task with help of using MCP, and AI tools is a Plus
• Troubleshooting experience in Micro-service Environment
• Leading a P2 Bridge with Multiple Stakeholders towards resolution