Senior Associate, SRE Ops, Site Reliability Engineering

DBS Bank Ltd; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DBS Bank Ltd in Hyderabad seeks an experienced Application Support professional to manage BAU operations, releases, and production monitoring.

You will handle incident management, batch scheduling, interface coordination, and IT infrastructure logistics, with strong Unix shell, Perl, Oracle SQL, and OpenShift expertise. A proactive communicator, you will support service providers and ensure timely handoffs before cut-off times.

Qualifications

• Minimum 6-9 years of experience in Application Support and BAU operations.
• Proven production support experience with monitoring and incident handling.
• Technical proficiency: Unix Shell and Perl scripting.
• Strong Oracle SQL knowledge.
• Platform knowledge: OpenShift, Apache Server, Citrix; monitoring tools like Tivoli TWS, ITRS, and ELK Kibana.
• Networking basics and Linux/Unix administration; Git, Jenkins, Jira, Confluence.
• Ability to coordinate with application teams and service providers; good communication.

Responsibilities

• Manage end-to-end BAU and change release.
• Monitor release environments; perform online service and batch monitoring.
• Execute recovery procedures in production.
• Conduct regular health checks and scheduled maintenance.
• Handle incident logging, analysis, and resolution.
• Manage service requests and batch scheduling.
• Participate in Business Continuity Planning.
• Oversee daily operational tasks and EOD processes.
• Interface management with upstream/downstream teams.

Skills

Unix Shell

Perl Scripting

Tools

Oracle SQL

Apache Server

OpenShift Container Platform

Citrix

TWS Tivoli Workload Scheduler

ELK Kibana

Git

Jenkins

Jira

Confluence

Job description

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, numble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities

• Manage the end-to-end BAU, Change Release.

• Day-to-day monitoring, backup, deployment, and maintenance of Release Environments

• Production Monitoring and Recovery:

• Perform online services and batch job monitoring.

• Execute recovery procedures in production environments.

Application Health and Maintenance

• Conduct regular application health checks.
• Perform scheduled maintenance activities.

Incident Management

• Log, analyze, and resolve production incidents.

Service Requests and Batch Scheduling

• Handle ad-hoc service requests.
• Manage ad-hoc batch job scheduling.

Business Continuity Planning (BCP)

• Participate in Business Continuity Planning activities.

Daily Operational Tasks

• Perform daily system health checks.
• Provide pre-batch and batch support.
• Monitor End-of-Day (EOD) processes and resolve job failures.

Interface Management

• Support all upstream and downstream interfaces.
• Ensure timely handoff to downstream teams before cut-off times.
• Forecast and elevate potential delays in processing or handoffs.

Requirements

• Minimum of 6-9 years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting.

• Demonstrated experience in Production Support.

• Technical Proficiency: Strong proficiency in Unix Shell/Perl Scripting.

• Solid understanding and experience with Oracle SQL.

• Platform/Tool Knowledge:

  • Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix.
  • Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.

• Networking:

  • Basic understanding of network troubleshooting.

• Good knowledge with Linux/Unix , shell scripting , GIT , Jenkins , Enterprise Jira , Confluence

• The candidate should have infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge

• Have good skills in working with application teams and service providers in defining deployment plan, cutover/migration strategy, and test plan.

• Candidate must speak and write well.

• Self-motivated, innovative, and proactive. Willing to learn new knowledge and explore unfamiliar domains.

Location

Hyderabad - DTI Skyview SEZ

Job

Technology

Schedule

Regular

Employee Status

Full time