Technology Support Engineer

Accenture PLC; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture Plc is seeking a Technology Support Engineer in Pune to resolve incidents and problems across multiple business system components, ensuring operational stability. You will create RFCs, update knowledge bases, and collaborate with vendors and service management teams to analyze and resolve issues with minimal business disruption.

The role requires at least 2 years of experience and 15 years of full-time education, with a focus on VMware Workspace ONE.

Qualifications

• Minimum 2 years of experience
• 15 years full time education required
• Experience with VMware Workspace ONE

Responsibilities

• Resolve incidents and problems across multiple business system components
• Create and implement RFCs and update knowledge base articles
• Collaborate with vendors and help service management teams with issue analysis and resolution
• Monitor system performance and proactively identify potential issues
• Support junior team members by sharing knowledge and guidance

Skills

VMware Workspace ONE

Education

15 years full time education

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : VMware Workspace ONE

Good to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues efficiently, ensuring minimal disruption to business activities.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues.
• Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills

• Must To Have Skills: Proficiency in VMware Workspace ONE.
• Experience with virtualization technologies and endpoint management solutions.
• Strong problem-solving skills with the ability to analyze complex technical issues.
• Familiarity with incident management and change management processes.
• Ability to collaborate effectively with vendors and cross-functional teams.

Additional Information

• The candidate should have minimum 2 years of experience in VMware Workspace ONE.
• This position is based at our PDC3C - SEZ location.
• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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