Technology Support Engineer

Accenture services Pvt Ltd; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture services Pvt Ltd in Gurugram is seeking a Technology Support Engineer to manage incidents and problems across multiple business system components, implement RFCs, and update knowledge bases for effective troubleshooting.

The role requires deep cloud infrastructure expertise, strong collaboration with vendors and internal service management teams, and a proactive approach to maintaining system stability and business continuity.

Qualifications

• Must To Have Skills: Proficiency in Cloud Infrastructure.
• Strong understanding of cloud architecture and deployment models.
• Experience with cloud service management and incident resolution.
• Knowledge of automation tools and scripting for cloud environments.
• Ability to monitor and optimize cloud resource utilization.
• Familiarity with security best practices in cloud infrastructure.

Responsibilities

• Expected to be a SME with deep knowledge and experience.
• Should have Influencing and Advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Coordinate with vendors and internal stakeholders to facilitate effective problem resolution.
• Maintain and improve operational processes to enhance system stability and performance.

Skills

Cloud Infrastructure

Education

15 years full time education

Job description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Cloud Infrastructure

Good to have skills :

NA

Minimum 15 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities

• Expected to be a SME with deep knowledge and experience.
• Should have Influencing and Advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Coordinate with vendors and internal stakeholders to facilitate effective problem resolution.
• Maintain and improve operational processes to enhance system stability and performance.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Cloud Infrastructure.
• Strong understanding of cloud architecture and deployment models.
• Experience with cloud service management and incident resolution.
• Knowledge of automation tools and scripting for cloud environments.
• Ability to monitor and optimize cloud resource utilization.
• Familiarity with security best practices in cloud infrastructure.

Additional Information

• The candidate should have minimum 6 years of experience in Cloud Infrastructure.
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.