Technology Support Engineer

Accenture PLC; Maharashtra; On-site; INR 650,000 - 950,000; Full time

Job summary

Accenture PLC is seeking a Technology Support Engineer to address incidents across multiple business system components, maintaining stability. The role includes managing change requests (RFCs) and updating knowledge base articles to support troubleshooting.

You will collaborate with vendors and internal service management teams to analyze issues and ensure timely resolutions, while guiding juniors and contributing to procedural improvements.

Qualifications

• Must have at least 2 years of experience in Application Packaging.
• Experience creating and managing RFCs and updating knowledge base articles.
• Strong problem-solving and incident management skills.
• Ability to collaborate with vendors and internal teams to ensure timely resolution of incidents.
• Excellent communication and documentation skills.

Responsibilities

• Perform independently and become an SME in related areas.
• Actively participate in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and refinement of operational procedures to improve service delivery.
• Engage in continuous learning to stay updated with evolving technologies and industry best practices.

Skills

Application Packaging

Education

15 years full time education

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

Application Packaging

Good to have skills

NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and refinement of operational procedures to improve service delivery.
• Engage in continuous learning to stay updated with evolving technologies and industry best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Application Packaging.
• Experience in creating and managing Requests for Change and updating knowledge base articles.
• Strong problem-solving skills with the ability to analyze and resolve complex technical issues.
• Ability to collaborate effectively with vendors and internal teams to ensure timely resolution of incidents.
• Familiarity with operational stability practices and incident management processes.
• Good communication skills to document and share technical information clearly.

Additional Information

• The candidate should have minimum 2 years of experience in Application Packaging.
• This position is based at our M2B - STPI location.
• A 15 years full time education is required.