Technology Support Engineer

TymblHub; Indore District; Presencial; INR 650.000 - 970.000; Jornada completa

Descripción de la vacante

Accenture Solutions Pvt Ltd in Indore, India seeks a Technology Support Engineer with 5+ years of experience in security operations to ensure operational stability across multiple business components.

You will create and implement RFCs, maintain knowledge base articles, and collaborate with vendors and service management teams to analyze and resolve incidents. Strong networking fundamentals and ITIL exposure are essential.

Formación

• Must have 5+ years of experience in technology support or security operations.
• Strong understanding of network security principles and incident handling.
• Experience with RFCs, change management, and knowledge base maintenance.

Responsabilidades

• Serve as SME and lead a team to resolve incidents and problems.
• Collaborate with multiple teams and stakeholders to drive issue resolution.
• Engage with clients to understand issues and design effective solutions.
• Monitor systems to ensure operational stability and perform proactive improvements.
• Maintain clear and timely communication with clients about issue status and resolutions.
• Design and implement firewall/SASE solutions and related security controls.

Conocimientos

Network Security Operations

Educación

15 years full time education

Herramientas

Cisco FTD

Juniper SRX

Palo Alto

Descripción del empleo

# Technology Support EngineerAccenture Solutions Pvt LtdPosted on October 20, 2026---Experience5 - 10 yrsSalary (CTC)₹6.5L - ₹9.7LJob LocationIndore, IndiaVacancy1DesignationTech. Support EnggJob TypeNot specified---## Job Description**Project Role :** Technology Support Engineer **Project Role Description :** Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. **Must have skills :** Network Security Operations **Good to have skills :** NA Minimum **5** year(s) of experience is required **Educational Qualification :** 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles Responsibilities: 1)Expected to be an SME, collaborate and manage the team to perform. 2)Responsible for team decisions. 3)Engage with multiple teams and contribute on key decisions. 4)Provide solutions to problems for their immediate team and across multiple teams. 5)Collaborate with clients to understand their issues and provide effective resolutions. 6)Interpret client issues and design appropriate solutions based on deep product knowledge. 7)Ensure smooth system operations by monitoring and resolving any technical issues. 8)Maintain a high level of communication with clients to keep them informed about the progress of their issues. Professional Technical Skills: 1)Mandatory Basic Networking skills : Routing Switching (CCNA, JNCIA equivalent) 2)Must to Have Skills (Should have minimum 3 skills from listed skills) : Cisco FTD, Juniper SRX, PaloAlto, Fortinet, Zscaler, Prisma Access, Forti-SASE, Cisco ISE, F5 Load Balancers 3)Good to have Skills (Should have minimum 3 skills from listed skills) : Python, Ansible, Terraform, Git, REST APIs, CI/CD 4)Good to have knowledge on Skills (Should have minimum 2 skills from listed skills) : Cloud Networking, Automation, Routing protocols (BGP, OSPF) 5)Proficiency in network security Implementation and Operations. 6)Experience in designing and deployment of Firewalls, SASE Solutions, F5 Load Balancers etc. (Optional) 7)Strong understanding of network and security principles and operations. 8)Experience in implementing and managing network security solutions. 9)Knowledge of firewall technologies and malware detection systems. 10)Familiarity with network protocols and network security best practices. 11)Knowledge of ITIL framework for service management. 12)Hands-on Experience with security monitoring tools. 13)Mandatory to have Professional Certifications. Additional Information: 1)Flexible to work in 24x7 rotational shifts, including weekend 2)Excellent communication skills 3)A 15 years full time education is required. **Qualification** 15 years full time education