Technology Support Engineer

TymblHub; Pune District; Presencial; INR 650.000 - 970.000; Jornada completa

Descripción de la vacante

Accenture Solutions Pvt Ltd in Pune seeks a Technology Support Engineer to resolve incidents across multiple business components and maintain operational stability. The role includes creating RFCs and updating knowledge bases to support troubleshooting and vendor coordination.

The candidate should have 5+ years of experience with Genesys Cloud AI and a 15-year full-time education. The position is based at the Pune office and focuses on driving incident resolution and process improvements for

Formación

• Must-have skill: Genesys Cloud AI.
• Minimum 5 years of experience required.
• 15 years of full-time education required.

Responsabilidades

• SME: collaborate and guide the team to perform tasks.
• Make team decisions and influence multiple teams.
• Engage with several teams to contribute to key decisions.
• Provide solutions to problems for the immediate and broader teams.
• Lead efforts to improve operational processes and ensure best practices.
• Mentor junior members for growth and development.

Conocimientos

Genesys Cloud AI

Educación

15 years full time education

Descripción del empleo

# Technology Support EngineerAccenture Solutions Pvt LtdPosted on October 20, 2026---Experience5 - 10 yrsSalary (CTC)₹6.5L - ₹9.7LJob LocationPune, IndiaVacancy1DesignationTech. Support EnggJob TypeNot specified---## Job Description**Project Role :** Technology Support Engineer **Project Role Description :** Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. **Must have skills :** Genesys Cloud AI **Good to have skills :** NA Minimum **5** year(s) of experience is required **Educational Qualification :** 15 years full time education **Summary:** As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with vendors and service management teams is a key part of the day, working together to analyze issues and implement effective solutions that support business continuity and operational excellence. **Roles & Responsibilities:** - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to improve operational processes and ensure adherence to best practices.- Mentor junior team members to support their professional growth and development. **Professional & Technical Skills:** **Must To Have Skills:**- Proficiency in Genesys Cloud AI.- Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.- Experience in incident and problem management within multi-component business systems.- Ability to create and implement Requests for Change and maintain comprehensive documentation.- Excellent collaboration skills to work effectively with vendors and cross-functional teams.- Familiarity with operational stability practices and knowledge base management.- The candidate should have minimum 5 years of experience in Genesys Cloud AI.- This position is based at our Pune office.- A 15 years full time education is required. **Qualification** 15 years full time education