Associate Senior Engineer - Technical Support L2

Righttalentrightnow; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Righttalentrightnow is looking for an Associate Senior Engineer - Technical Support L2 in Hyderabad, India. The ideal candidate will have a minimum of 3 years of experience in system administration, specifically with expertise in Microsoft Azure and Intune. You will manage Azure environments, lead device management, and ensure compliance with security standards. Qualifications require at least a Bachelor’s degree in computer science or IT. The role is full-time with a focus on optimizing IT operations and supporting cross-functional projects.

Qualifications

• Minimum 3 years in system administration or a similar role, with expertise in Microsoft Azure and Intune.
• Proficiency in Windows device management, familiarity with MacOS management.
• Expertise in patch management tools, especially with Intune and ManageEngine Endpoint Central.

Responsibilities

• Manage and maintain Azure environments ensuring performance, security, and reliability.
• Lead administration of Windows devices using Microsoft Intune.
• Ensure compliance with organizational security and usage standards.

Skills

Microsoft Azure Administration

Windows Device Management

Microsoft Intune

Patch Management

Problem-Solving

PowerShell

Communication

Generative AI Tools

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

Microsoft Intune

JAMF

ManageEngine Endpoint Central

Microsoft Copilot

Job description

Associate Senior Engineer - Technical Support L2

Job Id: Aeries/016/26-27

Experience Range: 2 - 5 Years

Qualification: Graduate / Post Graduate

Status: Open

Job Description

About Us: Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India.

About Business Unit

Roles and Responsibility: The role focuses on system administration with emphasis on Microsoft Azure, Microsoft Intune, and related technologies.

Position Details

Position Title: System Administrator (Specializing in Microsoft Azure, Microsoft Intune, and Related Technologies)

Type of Employment: Full-time

Experience: 3+ years

Qualifications: Graduate / Post-graduate

Shift: 11:00 am onwards (flexible to work as per business requirement)

Job Summary

We are seeking an experienced Senior System Administrator with deep expertise in Microsoft Azure, Microsoft Intune, and other key IT tools to manage and optimize our environments as well as those of our clients. The ideal candidate will have a strong background in device management, automation, security, and compliance, with the capability to support complex environments and lead cross-functional IT projects.

Key Duties and Responsibilities

• Azure Administration: Manage and maintain Azure environments for our organization and clients, ensuring performance, security, and reliability.
• Windows Device Management: Lead the administration of Windows devices using Microsoft Intune to enforce compliance with security and organizational standards.
• Microsoft Intune Administration: Lead comprehensive device management efforts through Microsoft Intune.
  • Configuration, deployment, and management of Windows, MacOS, iOS, and Android devices.
  • Policy enforcement to ensure all managed devices comply with organizational security and usage standards.
  • Implementation of Mobile Application Management (MAM) and Mobile Device Management (MDM) within Intune to safeguard corporate data.
  • Oversight of app deployment and patching across managed devices to maintain productivity and security.
• MacOS Device Management: Oversee MacOS device management with JAMF, ensuring security, performance, and policy compliance.
• Patch Management: Lead patch management for all devices, utilizing Intune, ManageEngine Endpoint Central, and other tools to maintain up-to-date, secure systems.
• IT Service Management (ITSM) Tools: Administer and optimize IPC monitoring tools, such as JIRA, Fresh Service, ServiceNow, and Service Desk, ensuring efficient tracking and resolution of service requests.
• Generative AI Tools: Leverage Generative AI tools, including Microsoft Copilot, to improve operational efficiency and automate repetitive tasks.
• Security and Compliance: Ensure all devices and systems meet security and regulatory compliance standards, proactively addressing vulnerabilities.
• Advanced Technical Support: Provide expert‑level support to corporate and client users via a ticketing system, troubleshooting complex issues efficiently.
• Documentation: Maintain detailed and up‑to‑date documentation on systems, processes, and procedures for knowledge sharing and operational continuity.
• Cross‑Functional Collaboration: Work closely with IT and other departments to support technology initiatives and projects.
• Process Knowledge: Agile Methodologies, ITIL processes (Incident, Problem, Change Management).

Basic Qualifications

• Minimum 3 years in system administration or a similar role, with demonstrated expertise in Microsoft Azure and Intune.
• Advanced proficiency in Windows device management using Microsoft Intune; familiarity with MacOS device management using Intune and JAMF.
• Expertise in patch management tools and processes, especially with Intune and ManageEngine Endpoint Central.
• Strong hands‑on experience with Microsoft Azure, including user and group management, role‑based access control (RBAC), SSO, and Microsoft Entra services.
• Proficiency in Microsoft PowerShell for automation, reporting, and compliance tasks within Azure.
• Experience in Microsoft Autopilot for efficient end‑user device configuration and deployment.
• Familiarity with backup solutions, such as Veeam and Veritas, for data protection and recovery.
• Knowledge of GenAI tools, such as Microsoft Copilot, to enhance productivity and efficiency.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field.

Skills and Abilities

• Problem‑Solving: Strong analytical and problem‑solving skills for diagnosing and resolving complex technical issues.
• Communication: Excellent verbal and written communication skills; ability to convey technical information to both technical and non‑technical users.
• Collaboration: Team‑oriented, with the ability to support and lead cross‑functional IT projects.

The job responsibilities of the candidate shall include but are not limited to the job description and to perform any other tasks/functions as required by the company.