Technology Business Manager

GSK; Mumbai; Hybrid; INR 2,400,000 - 4,000,000; Full time

Job summary

GSK in India is seeking a senior professional to lead and shape application services for a key area. You will partner with business stakeholders, IT teams, and external partners to deliver reliable, secure and user-friendly services, with growth and meaningful impact in line with GSK’s Ahead Together strategy.

You will lead end-to-end delivery, mentor a small team, and drive continuous improvement in service performance and user experience, while ensuring regulatory compliance and audit

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering or equivalent.
• 7+ years of experience in IT application support, service management, or operations.
• Proven experience managing application services or IT services in a complex environment.
• Strong knowledge of incident, problem, change and release management practices.
• Experience managing vendors and third-party service providers.
• Excellent communication skills in English and ability to work with stakeholders across levels.

Responsibilities

• Own service performance and delivery metrics for your application portfolio.
• Coordinate cross-functional teams to resolve major incidents and prevent recurrence.
• Manage resource planning, budgeting inputs, and forecasting for service delivery.
• Collaborate with architecture and engineering teams on upgrades, integrations and technical debt reduction.
• Define and enforce operational processes and standards for configuration, backups and monitoring.
• Lead stakeholder communications, monthly service reviews and executive updates.

Skills

Agile Methodology

Cross-Functional Teamwork

Data Analysis

Design Thinking

DevOps

Prioritization

Product Development Research

Product Roadmapping

Project Management

Return on Investment (ROI)

Software Development

Strategy Deployment

User Experience (UX)

User Interface (UI) Design

Education

Bachelor’s degree in Computer Science, IT, Engineering or equivalent

Job description

Business Introduction

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Position Summary

You will lead and shape application services for a key area within GSK in India. You will work closely with business stakeholders, IT teams, and external partners to deliver reliable, secure, and user-friendly services. We value people who bring technical depth, clear communication, and a collaborative mindset. This role offers growth, meaningful impact, and the chance to help GSK unite science, technology and talent to get ahead of disease together.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Lead end-to-end delivery of application services, including incident, problem, change, and release management.
• Partner with business stakeholders to translate needs into service requirements and practical roadmaps.
• Oversee vendor and service provider relationships to ensure timely, high-quality delivery and value for money.
• Drive continuous improvement in service performance, reliability, and user experience.
• Ensure services meet security, compliance and audit requirements; maintain service documentation and runbooks.
• Mentor and grow a small team of engineers and service leads, fostering collaboration and a customer-first mindset.

Responsibilities

• Own service performance and delivery metrics for your application portfolio.
• Coordinate cross-functional teams to resolve major incidents and prevent recurrence.
• Manage resource planning, budgeting inputs, and forecasting for service delivery.
• Collaborate with architecture and engineering teams on upgrades, integrations and technical debt reduction.
• Define and enforce operational processes and standards for configuration, backups and monitoring.
• Lead stakeholder communications, monthly service reviews and executive updates.

Why You?

Basic Qualification

We are seeking professionals with the following required skills and qualifications to help us achieve our goals

• Bachelor’s degree in Computer Science, IT, Engineering or equivalent.
• 7+ years of experience in IT application support, service management, or operations.
• Proven experience managing application services or IT services in a complex environment.
• Strong knowledge of incident, problem, change and release management practices.
• Experience managing vendors and third-party service providers.
• Excellent communication skills in English and ability to work with stakeholders across levels.

Preferred Qualification

• Experience with cloud-based application support and public cloud platforms.
• Familiarity with IT service management tools and automation for monitoring and observability.
• Exposure to security and compliance frameworks relevant to regulated industries.
• Experience working in matrixed, global teams and with distributed delivery models.
• Hands-on experience with scripting or basic automation (for example Python, shell).
• Prior people management experience and a track record of coaching team members.

Work Arrangement

• This role is hybrid. You will be based in India and expected to work from an office regularly, combined with remote working as agreed with your manager.

What you can expect

You will join a supportive, inclusive team that values clear communication and practical solutions. You will have opportunities to grow technically and as a leader. You will contribute to services that help GSK deliver on its mission to improve health and wellbeing worldwide.

We welcome candidates from all backgrounds. If this role sounds like your next step, please apply. We look forward to learning about how you can contribute.

Skills

Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [e-mail] to discuss your needs.

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