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The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver client solutions.
Role Purpose
Provide techno‑functional expertise and bridge the gap between project and support teams.
Key Responsibilities
- Drive end‑to‑end implementation projects from business requirement management to integration, configuration and production deployment.
- Evaluate feasibility of change requests and provide optimal solutions with clear timelines.
- Support solutioning team from architectural design, coding, testing and implementation.
- Understand functional and technical design and architecture for ERP systems.
- Customize, extend, modify, localize or integrate existing products through coding, testing and production.
- Implement business processes and translation into ERP solutions.
- Write code according to developmental standards and choose implementation methodology.
- Provide product support and maintenance, resolve day‑to‑day queries and technical problems.
- Create and deploy automation tools to optimize processes and increase efficiency.
- Coordinate between technical and functional requirements, advise client or internal teams.
- Support on‑site manager with necessary details for any change and off‑site support.
Skill Upgradation and Competency Building
- Clear internal Wipro exams and certifications to upgrade skills.
- Attend trainings and seminars to sharpen knowledge in functional/technical domains.
- Write papers, articles and publish them on the intranet.
Performance Parameters
- Contribution to customer projects: quality, SLA, ETA, tickets resolved, problem solved, change requests implemented, zero escalation, CSAT.
- Automation: process optimization, reduction in steps and ticket raise count.
- Skill upgradation: number of trainings, certifications, papers, articles in a quarter.
Experience
10+ years.
Additional Information
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