Technical Writer

Gainwell Technologies; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Gainwell Technologies Bengaluru is seeking a Technical Writer to develop in-app assistance, guides, and training videos for administrators, users, and developers. You will work closely with product managers, engineers, and the UX team in an Agile setting to deliver high-quality content.

Ideal candidates will craft clear end-user documentation, learn complex technologies quickly, and maintain consistent style across documents.

Qualifications

• Experience with XML-based authoring tools such as Oxygen XML.
• Experience in creating templates and maintaining consistent styles across documents.
• 3–5 years’ experience in reviewing/editing deliverables.
• Proficient in MS Word, MS Excel; familiar with Atlassian/Collaboration tools a plus.
• Ability to work in Agile development environments with cross-functional teams.

Responsibilities

• Collaborate with writers, product managers, engineers, and UX team to create in-app assistance, guides, and videos.
• Craft content for end users with clarity and accuracy.
• Learn complex technologies quickly and maintain high quality standards.
• Manage multiple deliverables within tight deadlines in a collaborative setting.
• Contribute to building a robust document library with vendors.

Skills

Madcap Flare

Oxygen XML

Adobe InDesign

Adobe FrameMaker

MS Word

MS Excel

SharePoint

Templates

Formatting

Styles

Editing experience

Tools

SharePoint

Job description

Responsibilities:

• Need to work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training and videos for administrators, users, and developers.
• Proven ability to craft content for end users.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Experience with XML-based authoring tools such as Oxygen.
• Experience with source control software such as Perforce or Git.
• Excellent problem solver.
• Excellent communication and interpersonal skills
• Strong advocate for the customer.
• Ability to work collaboratively and manage multiple deliverables within tight deadlines.
• Strong team player with excellent communication skills.
• SDLC (Software Development, Operations and Support).
• Working with different team and vendors to build a strong document library for the Organizational teams.

Technical Writer skillset requirements:

• Familiarity with authoring tools, Madcap Flare, Adobe InDesign, Adobe FrameMaker, Oxygen XML a plus.
• Expertise in MS Word
• Creating Templates
• Formatting
• Creating consistent styles across documents
• Proficiency in MS Excel
• Expertise in SharePoint
• File sharing
• Collaboration strategies in SharePoint (e.g., check-in/check-out files in SharePoint)
• Familiarity in creating, using, and updating style guides.
• Ability to collaborate with other technical writers on reviewing deliverables.
• 3 5 years’ experience in reviewing/editing deliverables.

Skills :

• Familiarity with authoring tools, Madcap Flare, Adobe InDesign, Adobe FrameMaker, Oxygen XML
• Expertise in MS Word, MS Excel, SharePoint