Technical Writer (Madcap Flair)

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Allscripts(India) LLP is seeking an experienced technical writer to create and maintain high-quality documentation for software products. You will work closely with engineers, product managers, QA teams, and subject matter experts to translate complex concepts into clear content for both technical and non-technical users.

The role involves developing online help, user guides, release notes, and process documentation, while ensuring consistency with style guides and documentation standards.

Qualifications

• Bachelor's degree or equivalent in technical communication, English, CS, information systems, or related field.
• 2–6 years of professional technical writing experience in a software/tech environment.
• Proven ability to create clear, structured, user-centric documentation.
• Hands-on experience with MadCap Flare for online help and docs.
• Strong information architecture and content organization skills.
• Experience in Agile/Scrum environments; familiarity with Azure DevOps, Jira, and Confluence.

Responsibilities

• Create, edit, and maintain technical documentation including user guides, online help, release notes, and knowledge base articles.
• Develop and publish structured online help content using MadCap Flare and related tools.
• Collaborate with engineers, product managers, QA, and business analysts to gather and validate information.
• Translate complex technical concepts into clear content for technical and non-technical users.
• Ensure documentation quality, usability, and adherence to style guides and standards.
• Manage the content lifecycle from planning to publishing and maintenance.
• Maintain documentation repositories and version-controlled assets.
• Use Azure DevOps to track tasks, sprints, defects, and releases.
• Document end-to-end application workflows and business processes.

Skills

Technical writing

User-centric documentation

Communication skills

Independent work

Analytical thinking

Education

Bachelor's degree in Technical Communication or related field

Tools

MadCap Flare

Azure DevOps

Jira

Confluence

TFS/Git

Markdown

Job description

Key Responsibilities

• Create, edit, and maintain clear, concise, and user-focused technical documentation, including:
• Online help systems
• User guides
• Release notes
• Process documentation
• Knowledge base articles
• Workflow documentation
• Develop and publish structured online help content using MadCap Flare and related documentation tools.
• Collaborate with software engineers, product managers, QA teams, business analysts, and subject matter experts to gather and validate technical information.
• Translate complex technical concepts and workflows into easy-to-understand content for technical and non-technical users.
• Ensure documentation quality, consistency, usability, and adherence to established style guides, templates, and documentation standards.
• Manage documentation through the complete content lifecycle, including planning, drafting, reviews, revisions, approvals, publishing, and maintenance.
• Maintain and organize documentation repositories, content structures, reusable assets, and version-controlled documentation.
• Utilize Azure DevOps to track documentation tasks, sprint deliverables, defects, and release activities.
• Understand and document end-to-end application workflows, business processes, and system interactions beyond feature-level functionality.
• Review and update documentation to reflect software enhancements, product changes, bug fixes, and evolving business requirements.
• Participate actively in Agile/Scrum ceremonies and align documentation deliverables with product release schedules.
• Contribute to continuous improvement initiatives related to documentation processes, tooling, content strategy, and user experience.
• Effectively manage priorities, timelines, and multiple concurrent assignments while consistently meeting deadlines.

Required Qualifications & Skills

• Bachelors degree in Technical Communication, English, Computer Science, Information Systems, Business, or a related field; equivalent professional experience may be considered.
• 2–6 years of professional technical writing experience in a software development or technology-driven environment.
• Proven experience creating clear, structured, and user-centric technical documentation.
• Hands-on experience with MadCap Flare for developing and maintaining online help systems and documentation deliverables.
• Strong understanding of documentation best practices, information architecture, and content organization.
• Experience working in Agile/Scrum development environments.
• Familiarity with Azure DevOps, Jira, Confluence, or similar collaboration and tracking tools.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience documenting:
• Software applications
• APIs
• System workflows
• Business processes
• Enterprise applications
• Basic understanding of HTML, CSS, XML, Markdown, or structured authoring concepts is a plus.
• Experience with version control systems such as TFS/Git is an added advantage.
• Exposure to Materials Management, Supply Chain, ERP, or Healthcare systems is preferred.