Technical Voice Process

Movate; Tamil Nadu; On-site; INR 350,000 - 550,000; Full time

Job summary

Movate, a global digital technology and CX services company, is seeking an experienced Technical Support Engineer for the International Voice Process in Ambattur, Chennai. This is a work-from-office role with night shift and rotational weekdays off.

The role focuses on providing technical assistance to international customers, achieving first-call resolution, and delivering excellent service while growing your career with a company that prioritizes learning and career development.

Qualifications

• Minimum 1 year of experience in an International Voice Process.
• Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting and customer handling skills.

Responsibilities

• Provide technical assistance to international customers.
• Diagnose and resolve technical issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

Skills

Verbal English

Troubleshooting

Customer handling

Job description

If you're passionate about customer experience, enjoy solving technical issues, and are looking to build your career with a global digital technology and customer experience company, we'd like to connect with you.

Position: Technical Support Engineer – International Voice Process

Location: Ambattur, Chennai (Work from Office)

Shift: Night Shift

Weekly Off: Rotational Weekdays

Please note that this role is intended for experienced candidates and is not suitable for freshers.

Eligibility:

• • Minimum 1 year of experience in an International Voice Process.
• • Technical Support experience is mandatory.
• • Excellent verbal communication skills in English.
• • Strong troubleshooting, analytical, and customer handling skills.

Key Responsibilities:

• • Provide technical assistance to international customers.
• • Diagnose and resolve technical issues with a focus on first-call resolution.
• • Deliver exceptional customer service while ensuring customer satisfaction.

About us:

Movate is a leading global digital technology and customer experience (CX) services company that partners with some of the world's most recognized brands to deliver innovative business solutions. With expertise spanning technical support, customer experience management, digital engineering, AI-driven services, and business transformation, Movate empowers organizations to accelerate growth while fostering a culture of innovation, continuous learning, and career development for its employees.

At Movate, you'll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If you're ready to take the next step in your career.

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