Technical Team Lead

Infosys Limited; Mysuru; In loco; INR 1.200.000 - 2.200.000; Tempo pieno

Descrizione del lavoro

Infosys BPM Limited in Mysore is seeking a Technical Team Lead to guide a team of technical executives in service desk operations, overseeing day-to-day delivery and performance, and ensuring client commitments are met.

The role requires motivating, mentoring, coaching, and grooming the team, adherence to process and knowledge management standards, and ownership of all customer escalations and complaints within a fast-paced BPO environment.

Competenze

• 4-9 years of experience in service desk or IT support.
• Graduate degree required.
• Experience leading a technical team preferred.

Mansioni

• Manage a team of technical executives in service desk operations.
• Supervise day-to-day delivery and performance.
• Motivate, mentor, coach and groom the team.
• Ensure process and KM compliance with client and internal commitments.
• Own all customer escalations and complaints.

Conoscenze

Customer Service

Service Desk

Formazione

Graduate

Descrizione del lavoro

MYSORE, Infosys BPM Limited Technical Team Lead

Job ID/Reference Code PROGEN-EXTERNAL-254924

Work Experience 4 - 9 Years

Job Title Technical Team Lead

Educational Requirements Graduate

Service Line BPO Service Line

Responsibilities Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.

Preferred Skills: Customer Service->CS-Service Desk/ Voice