Team Lead

Infosys Limited; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys Limited in Pune is seeking a Team Lead with 4-6 years of experience to drive environment management, change coordination, and release activities. This role requires hands-on ServiceNow expertise and strong stakeholder communication to manage high-volume coordination under tight timelines.

The ideal candidate has ITIL knowledge, experience with Jira and MS Project, and can triage critical production incidents while ensuring smooth lifecycle management of environments.

Qualifications

• Experience 5–7 years in Environment Management, Change Management, or Release Coordination roles.
• Hands-on experience with ServiceNow (Change, Incident, Request modules).
• Working knowledge of JIRA.
• Hands on experience MS Project.
• Strong understanding of ITIL processes and best practices.
• Experience in patch management, release coordination, and environment lifecycle management.
• Core Competencies Excellent communication and stakeholder management skills.
• Strong attention to detail.
• Ability to manage high-volume coordination activities under tight timelines.
• Proven capability to handle triage calls and critical production scenarios.
• Strong problem-solving and decision-making skills.

Responsibilities

• Required Skills & Qualifications: Experience 5–7 years of experience in Environment Management, Change Management, or Release Coordination roles
• Technical & Tools Expertise Hands‑on experience with ServiceNow (Change, Incident, Request modules)
• Working knowledge of JIRA
• Hands on experience MS Project
• Strong understanding of ITIL processes and best practices
• Experience in patch management, release coordination, and environment lifecycle management
• Core Competencies Excellent communication and stakeholder management skills
• Strong attention to detail
• Ability to manage high-volume coordination activities under tight timelines
• Proven capability to handle triage calls and critical production scenarios
• Strong problem-solving and decision-making skills

Skills

Environment Management

Change Management

Release Coordination

Education

Graduate

Tools

ServiceNow

JIRA

MS Project

Job description

Job ID/Reference Code PROGEN-EXTERNAL-253276

Work Experience 4 - 6 Years

Job Title Team Lead

Educational Requirements

Graduate

Service Line

BPO TSO

Responsibilities

• Required Skills & Qualifications: Experience 5–7 years of experience in Environment Management, Change Management, or Release Coordination roles
• Technical & Tools Expertise Hands‑on experience with ServiceNow (Change, Incident, Request modules)
• Working knowledge of JIRA
• Hands on experience MS Project
• Strong understanding of ITIL processes and best practices
• Experience in patch management, release coordination, and environment lifecycle management
• Core Competencies Excellent communication and stakeholder management skills
• Strong attention to detail
• Ability to manage high-volume coordination activities under tight timelines
• Proven capability to handle triage calls and critical production scenarios
• Strong problem-solving and decision-making skills

Preferred Qualifications

• Exposure to automation tools, scripting, or process automation initiatives