Technical Team Lead

Infosys BPM Ltd.; Mysuru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infosys BPM Ltd. in Mysuru, India, is seeking a capable leader to manage a team of technical executives in service desk operations. The role focuses on supervising daily delivery and performance while mentoring and coaching team members to achieve excellence.

You will ensure process and KM compliance, meet client and internal commitments, and own all customer escalations and complaints. The position requires a Graduate with strong customer service and voice/support experience, in a fast-paced

Qualifications

• Experience in service desk or voice support is preferred.
• Strong customer-facing communication skills required.

Responsibilities

• Manage a team of technical executives in service desk operations.
• Supervise day-to-day delivery and performance of the team.
• Motivate, mentor, coach and groom the team.
• Ensure process and KM compliance along with meeting client and internal commitments.
• Own all customer escalations and complaints.

Skills

Customer Service

Education

Graduate

Job description

Roles & Responsibilities

• Manage a team of technical executives in service desk operations.
• Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
• The role will also require the individual to motivate, mentor, coach and groom the team.
• Ensure process & KM compliance along with meeting client and internal commitments.
• Own all customer escalations and complaints.

Educational Requirement

• Graduate

Preferred Skills

• Customer Service->CS-Service Desk/ Voice

Service Line

• BPO Service Line