Technical Support Specialist II

RELX International; Chennai District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX International in Chennai, India, is seeking an IT support professional to deliver world‑class Windows and MacOS end‑user support across multiple business units.

You will join a global Infrastructure and Enterprise Services group, ensuring reliable access to Teams, Outlook, VPN, and mobile devices, while following established ITSM processes and contributing to improvement efforts.

Qualifications

• Fluent in English (spoken and written) with strong communication skills.
• Proficient with Windows and MacOS build/deployment tooling (Autopilot, Intune).
• Experience supporting MacOS and Windows in enterprise environments.
• Familiarity with MacOS management (JAMF Pro).
• Strong AD administration and account management knowledge.
• Experience troubleshooting Teams, Outlook/Exchange/Office 365 connectivity.
• Experience troubleshooting app install failures.
• VPN knowledge (e.g., Cisco VPN).
• Familiarity with ITSM platforms (ServiceNow, Remedy).
• Mobile device support (iOS, Android, Windows).
• Hardware troubleshooting (Dell laptops, MacBooks, iPhones).
• AV equipment operation (Logitech Rally).

Responsibilities

• Provide end-user IT support for Windows and MacOS across the organization.
• Troubleshoot Teams, Outlook/Exchange connectivity, VPN, and app installation issues.
• Support mobile devices and AV systems; follow ITSM processes and seek improvements.

Skills

English fluency

Communication

Teamwork

Attention to detail

Organization

Problem-solving

Independence

Windows/macOS support

Active Directory

Teams/Outlook troubleshooting

VPN troubleshooting

ITSM familiarity

Mobile device support

AV equipment familiarity

Tools

Microsoft Autopilot

Intune

JAMF Pro

ServiceNow

Remedy

Cisco VPN

Logitech Rally

Job description

We are looking for someone who is:

• A strong communicator who values teamwork and customer service

• Independent, reliable, and responsible, with excellent attention to detail

• Highly organized and able to priorities effectively

• Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement

• Proactive in problem-solving, with a hands-on approach to technical challenge

As a member of our global Infrastructure and Enterprise Services group, consisting of over 130 professionals and providing support to more than 11,000 Windows and MacOS users across diverse business units and geographical regions, you will assume a critical role in ensuring the consistent delivery of world‑class IT support services.

Required / Essential Skills

• Fluency in spoken and written English, with strong communication skills

• Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, Intune)

• Proven enterprise‑level experience supporting both MacOS and Windows environments

• Experience with MacOS management tools (e.g., JAMF Pro)

• Strong knowledge of Active Directory administration and account management processes

• Expertise in troubleshooting Microsoft Teams, Teams Meeting Room and Outlook, including Exchange/Office 365 connectivity issues

• Expertise in troubleshooting application install failure and functionality issues.

• Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)

• Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)

• Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment

• Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)

• Experience operating AV equipment (e.g., Logitech Rally systems)

Desired / Useful Skills

• Experience with client troubleshooting

• Basic network troubleshooting skills

• Foundational knowledge of PowerShell scripting
  

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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