IT Helpdesk Administrator

Pole To Win International; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Comprehensive medical insurance for员工,

Job summary

Pole To Win International in Hyderabad seeks an IT Helpdesk Administrator to provide first and second-level support for end users, ensuring smooth operation of IT infrastructure, systems, networks and cloud services.

Ideal candidate has 1–2 years in enterprise IT support, strong troubleshooting, and good communication; certifications like CompTIA A+/Network+ or CCNA are a plus. The role offers exposure to global IT infrastructure and a collaborative team environment with night shift cab support.

Qualifications

• 1–2 years of experience in Enterprise IT Support or IT Helpdesk.
• Strong troubleshooting in Windows, networking, and desktop support.
• Excellent verbal and written communication with a customer-first approach.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Independent work

Education

Bachelor's degree in IT

CompTIA certs preferred

Tools

Active Directory

Windows

Linux

macOS

Microsoft 365

Azure

AWS

Windows Server

LibreNMS

ISO 27001 knowledge

Job description

We are seeking a proactive and customer-focused IT Helpdesk Administrator to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment.

• 1–2 years of experience in an Enterprise IT Support, IT Helpdesk, or Technical Support environment.

• Basic understanding of IT infrastructure and enterprise support environments.
• Hands-on knowledge of Windows, Linux, and macOS operating systems.
• Strong troubleshooting skills in Windows, networking, and desktop support.
• Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
• Experience with Active Directory, including user account management and access administration.
• Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred.
• Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage.
• Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable.
• Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to work independently as well as collaboratively within a globally distributed team.
• Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage.

• Opportunity to work with a global team in a collaborative and inclusive work environment.
• Exposure to enterprise technologies and global IT infrastructure.
• Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children.
• Company-provided transportation or cab allowance for employees working night shifts.
• A supportive workplace that encourages innovation, teamwork, and continuous improvement.