Associate Systems Support Engineer

MediSolution; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Harris is seeking a hands-on Tier 2 Windows Support Engineer to join our Infrastructure Support team in a hybrid/on-site setup. You will manage day-to-day Windows Server administration, monitoring, and incident handling, coordinating with Tier 1, 3, Network, Database, and Security teams as needed.

The role emphasizes Windows Server patching, monitoring, and ITIL-based processes. Strong communication and collaboration are essential for success in this environment.

Qualifications

• 2–5 years of Windows Server administration experience.
• Hands-on with Windows Server 2016/2019/2022.
• Good knowledge of Active Directory & Group Policy.

Responsibilities

• Administer Windows Server environments; perform health checks and troubleshoot issues.
• Apply patches and maintenance; validate health post-patching.
• Monitor infrastructure and manage incidents per SLAs; escalate as needed.
• Document procedures and maintain knowledge bases.

Skills

Windows Server

Active Directory

Group Policy

DNS/DHCP

PowerShell

ITIL

ITSM

SCCM/WSUS

Monitoring

Networking basics

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

SCCM/MECM

Job description

Experience: 2–5 Years Notice Period : 15 days Max or Immediate Joiners Only Communication Skills : Mandatory excellent communication skills in English Employment Type: Full-Time Work Mode: On-site / Hybrid, as applicable, 24X7 rotational Shifts. Shift: Standard business hours with occasional after-hours/on-call support as required

Job Summary

We are looking for a hands-on Tier 2 Windows Support Engineer to join our Infrastructure Support team. The engineer will be responsible for day-to-day administration, monitoring, troubleshooting, maintenance, and support of Windows Server environments. The role will primarily focus on Windows Server, patching, monitoring, incident management, and operational support. The candidate should be comfortable independently troubleshooting common infrastructure issues and working with Tier 1, Tier 3, Network, Database, Security, and other infrastructure teams when escalation is required.

Key Responsibilities

• Windows Server Administration Provide Tier 2 support for Windows Server environments. Administration and troubleshooting of Windows Server 2016/2019/2022. Perform server health checks and investigate performance-related issues. Troubleshoot CPU, memory, disk, service, event log, and OS-related issues. Start/stop/restart Windows services as required. Troubleshoot server connectivity and application/service availability issues.
• Patching & Maintenance Perform Windows Server patching activities according to the approved patching schedule. Validate server health before and after patching. Troubleshoot patching failures. Perform post-patching validation. Maintain patching records and update operational documentation. Support vulnerability remediation activities related to Windows servers.
• Monitoring & Incident Management Monitor Windows server infrastructure using enterprise monitoring tools. Investigate and resolve alerts within defined SLAs. Handle Tier 2 incidents and service requests. Perform initial troubleshooting and root-cause analysis. Escalate complex or recurring issues to Tier 3 teams. Maintain accurate ticket updates and technical documentation. Participate in Problem Management and Change Management activities.
• Documentation & Process Maintain server documentation and operational procedures. Update Knowledge Base articles and troubleshooting guides. Follow ITIL-based Incident, Request, Change, and Problem Management processes. Participate in operational reviews and provide status updates. Maintain accurate records of infrastructure changes and activities.

Required Technical Skills

• Must Have 2–5 years of experience in Windows Server administration/support.
• Hands-on experience with Windows Server 2016/2019/2022.
• Good knowledge of Active Directory.
• Good understanding of Group Policy.
• Working knowledge of DNS and DHCP.
• Experience troubleshooting Windows Server issues.
• Understanding of TCP/IP and basic networking concepts.
• Experience with server patching and maintenance.
• Experience working with ITSM/ticketing tools such as ServiceNow.
• Good incident troubleshooting and documentation skills.
• Good to Have Basic PowerShell scripting.
• Knowledge of monitoring tools.
• Experience with WSUS/MECM/SCCM.
• ITIL Foundation certification.

Candidate Profile

• Has strong troubleshooting ability rather than only theoretical knowledge. Can independently handle common Windows Server incidents. Is comfortable working in a structured IT operations environment. Understands SLA-based support. Has good written and verbal communication skills. Can work effectively with L1, L3, Network, Database, Security, and Application teams. Is willing to take ownership of incidents until resolution or appropriate escalation. Is comfortable working with documented processes and change controls.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred. Relevant hands-on experience may be considered in lieu of formal qualifications.

Certifications

Certifications are preferred but not mandatory. Examples: Microsoft Windows Server / Microsoft certifications Azure Fundamentals ITIL Foundation.

Culture & Benefits

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and - most importantly a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Equal Opportunity Employment

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.