Information Technology Support Specialist

ESG Solutions; India; On-site; INR 400,000 - 650,000; Full time

Job summary

ESG Solutions in India seeks a highly skilled IT Support Specialist to be the go-to expert for technical support across regions, ensuring smooth operations and an exceptional end-user experience.

You will diagnose issues, configure software, manage tickets, and assist with AWS, Windows Server, Active Directory, and Microsoft 365. Strong communication and teamwork are essential.

Qualifications

• Degree or diploma in IT or related field.
• 3+ years of IT support experience.
• IT certifications: CompTIA A+/Network+, AWS Cloud Practitioner, Microsoft 365 Fundamentals.
• Excellent communication skills in English (verbal and written).
• Strong knowledge of Windows OS and Microsoft 365; Linux is a plus.

Responsibilities

• Provide Tier 1 and 2 support for remote employees.
• Troubleshoot laptops, desktops, VPN, M365, and mobile devices.
• Handle onboarding and offboarding tasks.
• Manage tickets and participate in on-call rotation.
• Assist with Windows Server, Active Directory, and basic networking.
• Perform AWS admin tasks (EC2, IAM, S3).
• Collaborate with System Administrators for cloud issues.
• Conduct system health checks and software updates.
• Maintain internal documentation and respond to alerts.
• Coordinate with IT team in daily standups and across time zones.

Skills

Excellent communication skills

Windows OS knowledge

Microsoft 365 knowledge

Linux familiarity

Remote support tools

Education

Degree or diploma in IT or related field

Tools

AWS

Active Directory

VPN

Microsoft 365 Admin tools

SCCM/Intune

Job description

We are looking for a highly skilled, service-oriented IT Support Specialist to join our global IT team. In this role, you will be the go-to expert for technical support, ensuring smooth operations and an exceptional end-user experience across multiple regions.

You will diagnose and resolve technical issues, configure and install software, and provide clear, effective assistance across various platforms and devices. This position requires strong problem-solving skills, technical expertise, and a collaborative mindset.

What You Will Do:

End-User Support:

• Provide Tier 1 and Tier 2 support for remote employees.
• Troubleshoot issues with laptops, desktops, VPN, Microsoft 365, and mobile devices.
• Handle onboarding/offboarding tasks.
• Manage support tickets and participate in on-call rotation.
• Assist with Windows Server, Active Directory, and basic network services.
• Perform administrative tasks in AWS (EC2, IAM, S3).
• Collaborate with System Administrators for cloud troubleshooting.

System Monitoring & Documentation:

• Conduct system health checks and software updates.
• Maintain internal documentation.
• Respond to alerts and resolve issues proactively.

Team Communication:

• Coordinate with the IT team.
• Participate in daily standups and cross-time zone communication.
• Provide technical guidance to non-technical users.

What You Will Bring:

• Excellent communication skills in English (verbal and written).
• Degree or diploma in IT or related field.
• IT certifications (CompTIA A+/Network+, AWS Cloud Practitioner, Microsoft 365 Fundamentals).
• 3+ years of IT support experience.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience with Linux is an asset.
• Proficiency with remote support tools and networking.
• Familiarity with AWS services.
• Experience in remote or international support environments.