Technical Support Specialist

Mettler-Toledo International, Inc; Mumbai; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Medical insurance for you and your fam

Telemedicine access

Global teams collaboration

Job summary

Mettler Toledo in Mumbai seeks a Technical Support professional to provide post-sale technical assistance, troubleshoot installation and connectivity issues, and support sales through demonstrations and training.

The role requires a B.Sc IT/CS or BE/B.Tech (CS) with 2–5 years in IT/support, strong TCP/IP, MS SQL Server, Windows OS, Active Directory, and excellent communication. Willingness to travel up to 25% is essential.

Qualifications

• B.Sc IT/CS, BE or B.Tech in CS from a reputed college.

Responsibilities

• Troubleshoot installation and configuration issues; device connectivity via USB, Bluetooth, Ethernet or network.
• Support 3-Tier/Client-Server architectures across networked environments.
• Answer pre- and post-sales technical queries from Sales and customers.
• Assist Sales with demonstrations, onsite and offsite trainings.
• Develop software troubleshooting proficiency and create support content.
• Manage data integrity and IT infrastructure issues; perform installation and validation.
• Conduct seminars/workshops to support sales.

Skills

TCP/IP networks

Peripheral device connectivity

MS SQL Server

Windows OS

Active Directory

3-Tier/Client-Server

Networked environments

Analytical instrumentation

Troubleshooting

Customer service

Communication skills

Travel willingness

Teamwork

Education

B.Sc IT/CS, B.E. or B.Tech (CS)

Tools

Easy Scan

SmartCheck

Analytical balances

SmartStand

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

As a key member of the Support team, you are responsible for providing Technical Support to internal and external customers.

• Troubleshooting queries especially on installation and configuration, Peripheral device connectivity via USB, Bluetooth, via Ethernet or over network, MS SQL Server, Windows OS, Active Directory, TCP/IP networks, virtualized environments etc.
• Providing support on 3-Tier/Client-Server architecture. Standalone vs Distributed installations and working over networked environment.
• Responsible for answering pre- and post-sales technical queries like system requirements, supportability, Security protocols, from internal Sales representatives (MO-Marketing Organization) or customers (predominantly via MO).
• Work with Sales Organizations to provide support through customer demonstrations, onsite and offsite and trainings, if needed.
• Develop proficiency in the Software troubleshooting, instrument connectivity and communication in direct or networked mode as applicable.
• Handle data integrity, IT infrastructure issues. Implement software installation and validation tasks
• Conduct seminars/ workshops and technical discussions to support sales.

What You Need to Succeed

B.Sc IT/CS, B.E. or B.Tech (Computer Science) or equivalent qualification from a reputed college.

• Industry experience of 2-5 years in the field of support functions and customer relationship. 2-3 yrs experience in offshore duties in European countries or USA would be added advantage.
• Good basic IT knowhow especially on TCP/IP networks, Peripheral device connectivity over network via USB, Ethernet or Bluetooth, MS SQL Server, Windows OS, Active Directory, virtualized environments.
• Providing support on 3-Tier/Client Server architecture. Standalone vs Distributed installations and working over networked environment.
• Troubleshooting instrument connectivity issues with Easy Scan, SmartCheck, Analytical balances and SmartStand etc.
• Excellent communication skills both verbal and written.
• Profound customer service skills.
• Profound knowledge of root cause analysis and problem-solving techniques. Logically relating and fixing the problems. Creating content (Support Documents & Videos etc.) as required.
• In-depth knowledge of installing/ maintaining software needed for production processes.
• Strong decision-making and excellent problem-solving skills.
• Willingness to travel (up to 25%).
• Team performer as well as skilled to work independently. Well-organized. Good intercultural soft skill; ability to gel with large section of the industry level.

Our Offer to You

"One Team" that thrives on collaboration and innovation

• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

Visible links

• 1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html