Hiring Senior Engineer - Software Support_ Hyderabad location

Mettler-Toledo; Mumbai; Sur place; INR 1 800 000 - 2 800 000; Plein temps

Avantages offerts par ce poste

Medical insurance for you and family

Telemedicine access

Résumé du poste

Mettler-Toledo is seeking a Senior Software Support Engineer to deliver technical support, installation, configuration, and validation for our laboratory software platform. You will troubleshoot software integration, conduct user training, and collaborate with service, sales, and product teams to ensure customer satisfaction.

You will provide training sessions, create user documentation, and assist during go-live activities.

Qualifications

• 2-5 years of experience in technical support, laboratory informatics, or laboratory software.
• Experience with laboratory software platforms (LabX, LIMS, CDS, ELN). Experience supporting pharmaceutical or research laboratories is an advantage.

Responsabilités

• Provide first and second-level technical support for software applications and connected laboratory instruments.
• Provide end user application support via phone, email, and on-site visits if required.
• Diagnose and resolve software, database, communication, and integration issues; respond to customer inquiries via phone, email, remote access, or on-site support.

Connaissances

Technical support

Analytical skills

Troubleshooting

Excellent English communication

Formation

Bachelor of Engineering in IT/Computer Science

Outils

LabX

LIMS

CDS

ELN

VMware

Citrix

Description du poste

Our Opening and Your Responsibilities

• The Senior Software Support Engineer is responsible for providing technical support, troubleshooting, installation, configuration, validation, and maintenance of the Laboratory software platform. The role involves supporting laboratory customers, ensuring system reliability, resolving software and instrument integration issues, conducting user training, and collaborating with internal service, sales, and product teams to deliver exceptional customer satisfaction
• Responsibilities: Qualifications and Technical Skills
  • Provide first and second-level technical support for software applications and connected laboratory instruments.
  • Provide end user application support via phone & email & visit if required
  • Diagnose and resolve software, database, communication, and integration related issues. Respond to customer inquiries via phone, email, remote access, or onsite support.
• Installation & Configuration
  • Conduct customer training sessions for LabX administration and operation.
  • Prepare user documentation, operating procedures, and training materials.
  • Support customers during software implementation and go-live activities.
  • Software products can be integrated in leading IT systems (ERP,MES,LIMS),so he must be able to support, manage & integrate the software systems into a leading IT system
• Service Documentation
  • Maintain accurate service records, case logs, and technical reports.
  • Document troubleshooting activities, corrective actions, and resolutions.
  • Update knowledge base articles and best practice documentation.
• Support software validation activities in regulated laboratory environments.
  • Ensure compliance with data integrity requirements and applicable regulatory standards.
  • Assist customers with audit preparation and system assessments.
• Key Behavioral Attributes
  • On-Site Field Service including travel across country as and when required (Out-station Travel around 20-30%)
  • Excellent English verbal and written communication skills
  • Analytical and Trouble-shooting skills
  • Collaboration skills: Work closely with Service Engineers, Product Specialists, Sales Teams, and Global Support Organizations.

What You Need to Succeed

• Bachelor of Engineering in IT/Computer Science
• Experience: 2-5 years of experience in technical support, laboratory informatics, laboratory software. Experience with laboratory software platforms, LabX, LIMS, CDS, ELN, VMWare & Citrix or similar systems preferred. Experience supporting pharmaceutical or research laboratories is an advantage.

Our Offer to You

• One Team' that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application. A brand name that is identified worldwide with precision, quality, and innovation

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity.

For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.