Technical Support Representative

Vcreate Technologies; Nagpur District; On-site; INR 240,000 - 360,000; Full time

Job summary

Vcreate Technologies in Nagpur, Maharashtra is seeking a helpdesk support specialist to provide technical assistance for hardware, software, and network issues and guide users toward effective solutions. You will troubleshoot problems, document issues, and ensure timely resolution.

You will record support requests in ticketing systems, escalate complex issues as needed, and maintain clear communication with users and teams to restore service quickly.

Responsibilities

• Provide technical assistance for hardware, software, and network issues.
• Troubleshoot problems and guide users through appropriate solutions.
• Record support requests and resolutions in ticketing systems.
• Escalate complex issues and ensure timely problem resolution.

Job description

• Provide technical assistance for hardware, software, and network issues.
• Troubleshoot problems and guide users through appropriate solutions.
• Record support requests and resolutions in ticketing systems.
• Escalate complex issues and ensure timely problem resolution.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.