Technical Support-L2(Client Experience Specialist)

Cloudxtreme; Hyderabad; Hybrid; INR 350,000 - 550,000; Full time

Job summary

Cloudxtreme in Hyderabad requires an IT support professional with hands-on AV/VC experience, end-user hardware, and strong Windows/macOS troubleshooting skills. You will assist with meetings/webinars on Zoom/Teams, handle basic network issues, and maintain documentation of procedures.

A customer-facing, pressurised environment with flexible hours is expected. The role emphasizes confidentiality, professional conduct, and support across multiple devices.

Qualifications

• Bachelor's degree (BE/B.Tech) or engineering graduate.
• 3–4 years in technology and end-user support.
• Customer-facing experience preferred.
• Excellent verbal and written communication skills.
• Ability to work under pressure and manage priorities.
• Willingness to work flexible hours including shifts and weekends.

Skills

AV/VC support

Windows & macOS

Virtual event platforms

Basic networking

Hardware & software troubleshooting

IT security basics

Documentation

ServiceNow

Certifications (AV/ITIL/Networking/Ms)

Education

BE/B.Tech

Tools

ServiceNow

Job description

Required Technical Skills:

• Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware
• Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting.
• Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.
• Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting.
• Ability to diagnose and resolve hardware and software issues across a range of devices.
• Basic understanding of IT security and confidentiality best practices in a client-facing environment.
• Strong documentation skills for recording technical procedures and solutions.
• Experience working on ticketing tools such as ServiceNow is essential.
• Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus.

Qualifications

• Bachelors degree (BE/B.Tech)/Engineering graduates
• 3-4 years of experience in technology and end-user support, or a similar technology support role.
• Prior experience in a customer-facing or client service environment is highly preferred.
• Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels.
• Ability to work effectively under pressure and manage multiple priorities.
• High level of professionalism, discretion, and commitment to maintaining confidentiality.
• Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.