Client Experience Specialist (Analyst CXO)

Cloudxtreme; Hyderabad; Hybrid; INR 300,000 - 520,000; Full time

Job summary

Cloudxtreme Hyderabad is seeking a skilled technical support professional to join our Client Experience team. You will provide comprehensive technology support across on-site and virtual environments, covering AV/VC systems, laptops, mobile devices, printers, and network connectivity.

You will act as the primary contact for technology issues, assist in event setups, and work with IT teams globally. The ideal candidate has 3–4 years in technical support, strong AV knowledge, ServiceNow

Qualifications

• 3–4 years in technical support / end-user support.
• Strong knowledge of AV equipment and collaboration tools.
• Excellent communication skills in client-facing roles.
• Willingness to work in rotational shifts and weekends.
• Certifications in AV, ITIL, Networking, Microsoft preferred.

Responsibilities

• Provide comprehensive technology support across Client Experience spaces (on-site & virtual).
• Support and troubleshoot AV/VC systems, Windows/macOS, laptops, mobile devices, printers.
• Act as primary contact for technology-related issues, ensuring seamless client experiences.
• Setup, test, and monitor AV equipment, projectors, microphones, streaming devices, and video conferencing systems.
• Support pre-event planning sessions and provide live support during client visits/events.
• Troubleshoot network connectivity (Wi-Fi, Ethernet, VPN).
• Perform user account management tasks (password resets, access requests).
• Maintain confidentiality and professionalism at all times.
• Document incidents, resolutions, and contribute to knowledge base.
• Collaborate with Client Experience and IT teams across global offices.

Skills

AV equipment

Windows/macOS

Laptops & mobile devices

Printers

Client-facing communication

Tools

ServiceNow

Job description

Job Description*

Role & Responsibilities:

• Provide comprehensive technology support across Client Experience spaces (on-site & virtual).
  
• Support and troubleshoot AV/VC systems, Windows/macOS, laptops, mobile devices, printers.
  
• Act as primary contact for technology-related issues, ensuring seamless client experiences.
  
• Setup, test, and monitor AV equipment projectors, microphones, streaming devices, video conferencing systems (Zoom, Teams, Cisco).
  
• Support pre-event planning sessions and provide live support during client visits/events.
  
• Troubleshoot network connectivity (Wi-Fi, Ethernet, VPN).
  
• Perform user account management tasks (password resets, access requests).
  
• Maintain strict confidentiality and demonstrate professionalism at all times.
  
• Document incidents, resolutions, and contribute to knowledge base.
  
• Collaborate with Client Experience and IT teams across global offices.
  

Preferred Candidate Profile:

• 3–4 years in technical support / end-user support.
  
• Strong knowledge of AV equipment, collaboration tools, ServiceNow.
  
• Excellent communication skills (client-facing role – Communication rating required).
  
• Flexible to work in rotational shifts & weekends (support for client visits).
  
• Certifications in AV, ITIL, Networking, Microsoft preferred.
  

Interview Process*

• Versant Test (cut-off: 57)
  
• Technical Round
  
• Manager / Site Lead Round
  
• AVP/VP Discussion