Technical Support Engineer

Cloudxtreme; Hyderabad, Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Cloudxtreme is seeking an experienced technology support professional to assist users across Hyderabad and Bengaluru. The role requires hands-on support for AV/VC systems, Windows and macOS devices, and managing L1/L2 incidents, with readiness for flexible hours.

You will handle meetings and webinars, provide technical workarounds as needed, and document solutions in ServiceNow while maintaining confidentiality and professionalism in client-facing interactions.

Qualifications

• Bachelor's degree or BE/B.Tech in engineering required.
• 3-4 years in technology and end-user support or similar role.
• Customer-facing experience preferred.
• Strong verbal and written communication skills.
• Ability to handle pressure and manage priorities.
• Professionalism and confidentiality.
• Willingness to work shifts, weekends, and non-standard hours.

Responsibilities

• Provide technology and end-user support to users across the organization.
• Set up, configure, and troubleshoot Windows and macOS devices.
• Support meetings and webinars on Zoom, Teams and similar platforms.
• Troubleshoot L1/L2 incidents and propose workarounds as needed.
• Perform basic network troubleshooting (Wi-Fi, VPN).
• Document procedures and solutions clearly in ServiceNow.
• Maintain confidentiality with sensitive information.

Skills

Verbal communication

Written communication

Client-facing

Multitasking

Professionalism

Discretion

Flexibility

Windows

macOS

Zoom

Teams

ServiceNow

ITIL

Networking basics

AV troubleshooting

Education

BE/B.Tech

Tools

Windows

macOS

Zoom

Teams

Job description

Bachelors degree (BE/B.Tech)/Engineering graduates

• 3-4 years of experience in technology and end-user support, or a similar technology support role.
  
• Prior experience in a customer-facing or client service environment is highly preferred.
  
• Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels.
  
• Ability to work effectively under pressure and manage multiple priorities.
  
• High level of professionalism, discretion, and commitment to maintaining confidentiality.
  
• Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.
  

Location: Hyderabad & Bengaluru

Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware

• Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting.
  
• Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.
  
• Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting.
  
• Ability to diagnose and resolve hardware and software issues across a range of devices.
  
• Basic understanding of IT security and confidentiality best practices in a client-facing environment.
  
• Strong documentation skills for recording technical procedures and solutions.
  
• Experience working on ticketing tools such as ServiceNow is essential.
  
• Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus.