Technical support (Client Experience Specialist)

Cloudxtreme; Hyderabad; Hybrid; INR 350,000 - 520,000; Full time

Job summary

Cloudxtreme in Hyderabad is seeking a Technical Support professional to provide hands-on support for AV/VC systems, end-user hardware, and Windows/macOS devices, ensuring smooth operation of meetings and webinars.

You will handle L1/L2 incidents for virtual event platforms such as Zoom and Teams, perform basic network troubleshooting, and maintain thorough documentation. Prior experience with ServiceNow is essential, and ITIL/AV certifications are a strong plus.

Qualifications

• Bachelor's degree in engineering (BE/B.Tech) required.
• 3–4 years in technology or end-user support.
• Customer-facing experience preferred.

Skills

AV/VC troubleshooting

End-user hardware

Windows/macOS support

Zoom & Teams support

Network troubleshooting

Device diagnostics

IT security best practices

Documentation skills

ServiceNow

Certifications (AV/ITIL)

Education

BE/B.Tech Engineering degree

Tools

ServiceNow

Zoom

Teams

Job description

Looking for Technical Support for Hyderabad Location only

Notice Period: Immediate to 15Days and Serving Notice period candidates only

Location: Hyderabad only

Exp: 3-4Years only

Required Technical Skills:

• Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware
• Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting.
• Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.
• Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting.
• Ability to diagnose and resolve hardware and software issues across a range of devices.
• Basic understanding of IT security and confidentiality best practices in a client-facing environment.
• Strong documentation skills for recording technical procedures and solutions.
• Experience working on ticketing tools such as ServiceNow is essential.
• Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus.

Qualifications

• Bachelors degree (BE/B.Tech)/Engineering graduates
• 3-4 years of experience in technology and end-user support, or a similar technology support role.
• Prior experience in a customer-facing or client service environment is highly preferred.
• Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels.
• Ability to work effectively under pressure and manage multiple priorities.
• High level of professionalism, discretion, and commitment to maintaining confidentiality.
• Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.