Technical Support Executive – Printer Troubleshooting Process (International BPO Night Shift)

Pagaar India; Sector 10; Remote; INR 457,000 - 547,000; Full time

Benefits offered by this job

Cab facility

Night-shift travel allowance

Incentives

Job summary

Pagaar India is hiring a Technical Support Executive for Printer Troubleshooting on an international night shift in Noida Sector 63. The role requires 3–5 years of BPO tech support experience, strong printer troubleshooting, and excellent English communication.

You will remotely support international customers, log tickets, and escalate complex issues to higher levels as needed. The position offers a competitive fixed salary with incentives, transport support, and clear career progression paths

Qualifications

• 3 to 5 years of proven experience in international BPO tech support.
• Strong hands-on printer troubleshooting and remote access skills.
• Excellent spoken and written English with clear communication.

Responsibilities

• End-to-End Printer Troubleshooting: provide remote support for printer setup, driver installs, spooler errors, wireless pairing and hardware diagnostics.
• Remote Access Support: use AnyDesk/TeamViewer/LogMeIn/Zoho Assist to resolve issues live.
• Escalation & RCA: analyze recurring bugs and escalate to L2/L3 engineering when needed.
• CRM & Ticket Logging: document steps and resolutions accurately in the CRM.

Skills

Printer troubleshooting

Remote support tools

English communication

Root cause analysis

Tools

AnyDesk

TeamViewer

LogMeIn

Zoho Assist

Job description

Technical Support Executive – Printer Troubleshooting Process (International BPO Night Shift)

Employer is actively reviewing applications today. Shortlisted candidates receive direct callbacks within 24 hours.

Immediate Joiners Preferred

Posted 12/11/2026

Technical support executive Noida Printer troubleshooting Printer support process Noida Tech support Netstat MSConfig Event Viewer jobs Pagaar India free job portal Technical support salary 45k Noida

Job Description

• Job Title: Technical Support Executive – Printer Troubleshooting Process (International BPO Night Shift) 9650225383


• Location: Sector 63, Noida, Uttar Pradesh (Work from Office)


• Experience: 3 to 5 Years (Prior International BPO Tech Support Experience Mandatory)


• Shift: International Night Shift (USA / UK Process)


• Joining: Immediate Joiners Preferred - 9650225383

Job Description

We are urgently hiring an experienced and technically skilled

Technical Support Executive

Key Responsibilities

• End-to-End Printer Troubleshooting: Provide remote technical assistance to international customers for printer setup, driver installations, print spooler errors, wireless network pairing, and hardware diagnostics.

Netstat ,MSConfig and Event Viewer

• Remote Access Support: Operate modern third-party remote support tools (such as AnyDesk, TeamViewer, LogMeIn, or Zoho Assist) safely and efficiently to resolve client technical issues in real time.


• Issue Escalation & Resolution: Perform root cause analysis (RCA) on recurring software or peripheral bugs and escape critical system defects to L2/L3 engineering teams when required.


• CRM & Ticket Logging: Maintain clear, accurate records of all troubleshooting steps, remote session logs, and ticket resolutions inside the CRM system.

Required Skills & Qualifications

• Experience:

3 to 5 years of proven experience

• Technical Mastery: Strong hands-on proficiency with

, Windows Registry, IP/DNS configuration, firewall settings, and the latest third-party remote access tools.

• Communication:

Excellent spoken and written English

• Problem-Solving Aptitude: Sharp analytical skills to quickly isolate OS, network, and driver conflicts during live calls.


• Shift & Location: Complete comfort working in dedicated

International Night Shifts

• Competitive Salary & Incentives: Attractive fixed monthly salary package paired with lucrative monthly CSAT and performance-linked incentives.


• Transport Support: Safe home pick-and-drop cab facility or night-shift travel allowance as per company policy.


• Career Progression: Fast-track promotion pathways into L2 Escalation Specialist, Technical Team Leader, or Quality Analyst roles