Urgent Hiring | Sales Executive - Printer Troubleshooting (Usa Process)

Pagaar India; Sector 10; On-site; INR 391,000 - 558,000; Full time

Job summary

Pagaar India is hiring for a Technical Sales Executive specializing in USA printer troubleshooting. You will handle inbound US calls, diagnose printer issues, and upsell annual technical support plans and software solutions from Noida (Sector 63 & Sector 73).

The role requires 3–5 years in an International BPO with tech sales or printer troubleshooting. Strong English/Hindi communication and readiness for US night shifts are essential.

Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication in English and/or Hindi.
• Basic computer proficiency with typing speed 25+ WPM.

Responsibilities

• Handle inbound calls from US customers experiencing printer issues (installation, offline, drivers, network).
• Diagnose glitches using remote troubleshooting strategies.
• Pitch and sell annual/multi-year technical support subscriptions or software solutions.
• Address objections, manage pricing pushback, and close monthly revenue targets.
• Maintain call quality, compliance, and log interactions in the CRM.
• Handle customer inquiries across phone, email, and chat.
• Resolve issues with high first-contact resolution and customer satisfaction.
• Maintain detailed CRM case notes and follow SOPs.
• Collaborate with team leaders to meet SLAs and KPIs.

Skills

English communication

Hindi communication

US process understanding

Education

12th Pass or Graduate

Job description

Technical Sales Executive Printer Troubleshooting Jobs International BPO Noida Tech Support Sales USA Voice Process Inbound Tech Sales Printer Support Executive

Job Description

URGENT HIRING | SALES EXECUTIVE - PRINTER TROUBLESHOOTING (USA PROCESS)

We are looking for sharp, technical-sales minded professionals to join our international voice process. You will handle inbound queries from customers based in the United States, troubleshooting their printer/peripherals issues and pitching comprehensive support plans or software solutions.

Job Overview

• Position: Technical Sales Executive / Inbound Sales Specialist
• Process: International Voice - USA Printer Support & Troubleshooting
• Shift Timings: Fixed Night Shift (US Operating Hours)
• Experience Required: 3 to 5 years in an International BPO (Tech Sales / Printer Troubleshooting process mandatory)
• Monthly

Salary: INR 35,000 to 50,000 per month

• Annual CTC: INR 4.2 Lakhs to 6.0 Lakhs per annum + High Performance Incentives
• Job

Location: Sector 63 & Sector 73, Noida

• Joining: Immediate Joiners Only

Key Responsibilities

• Handle inbound calls from US customers experiencing issues with printer installation, offline errors, driver setups, or network connectivity.
• Diagnose technical glitches efficiently using remote troubleshooting strategies.
• Pitch and sell annual/multi-year technical support subscriptions, security software, or peripheral maintenance packages to resolve persistent issues.
• Effectively address customer objections, handle pricing pushback, and close sales deals to meet monthly revenue targets.
• Maintain excellent call quality metrics, compliance protocols, and log accurate customer interactions in the CRM.

Key Skills & Qualifications

• Flawless English communication skills with a clear, neutral accent and excellent convincing abilities.
• Mandatory 3 to 5 years of solid experience in an International BPO handling Technical Sales or Printer Troubleshooting campaigns.
• Comfortable with standard technical concepts like drivers, spooler issues, IP configuration, and router connectivity.
• Proven ability to thrive in a target-driven environment with uncapped commission structures.
• Absolute readiness to work dedicated US night shifts.

Key Responsibilities

• Handle customer inquiries promptly and professionally across phone, email, and chat channels.
• Resolve service issues with high first-contact resolution and customer satisfaction scores.
• Maintain accurate and detailed case notes in the CRM software.
• Follow documented communication scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.

Required Skills & Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Preferred Qualifications

• Experience with large scale, high traffic systems.