Technical Support Executive Job in Mohali at ToXSL Technologies Private Limited

CollegeSearch; Mohali; On-site; INR 200,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Job summary

ToXSL Technologies Private Limited in Mohali is seeking a Technical Support Executive to handle customer queries via chat, email and phone, and to troubleshoot basic web and mobile app issues. The role involves ticket management, collaboration with developers and QA, and ensuring timely resolutions.

The ideal candidate should possess strong communication skills, attention to detail and a proactive approach to improving customer satisfaction.

Qualifications

• Experience providing professional customer support via chat, email and calls.
• Ability to troubleshoot web and mobile app issues at a basic level.
• Capable of documenting steps, errors and reproduction steps clearly.

Responsibilities

• Provide professional customer support through chat, email, calls and other channels.
• Understand queries and offer accurate, timely, user-friendly solutions.
• Troubleshoot basic issues in web and mobile apps.
• Collect screenshots, error messages and steps to reproduce issues.
• Create, update and manage tickets using CRM/helpdesk tools.
• Coordinate with developers, QA and project teams to resolve issues.
• Reproduce, document and escalate bugs to the technical team.
• Follow up on open tickets to ensure timely resolution.
• Maintain records of customer interactions and resolutions.
• Communicate professionally and maintain high customer satisfaction.
• Identify recurring issues and share feedback with internal teams.

Skills

Attention to Detail

Web Services

Effective Communication

Customer Support

Tools

CRM/Helpdesk Tools

Job description

# Technical Support Executive Job in Mohali at ToXSL Technologies Private LimitedToXSL Technologies Private Limited1 yearsfull timeINR 200000-300000 /year25 October, 2026### About the JobKey responsibilities: 1. Provide professional customer support through chat, email, calls, and other communication channels. 2. Understand customer queries and provide accurate, timely, and user-friendly solutions. 3. Troubleshoot basic issues related to web and mobile applications. 4. Collect relevant information such as screenshots, error messages, and steps to reproduce an issue. 5. Create, update, and manage customer support tickets using CRM/helpdesk tools. 6. Coordinate with developers, QA, and project teams to resolve technical or application-related issues. 7. Reproduce, document, and escalate bugs or complex issues to the appropriate technical team. 8. Follow up on open tickets and ensure timely resolution. 9. Maintain accurate records of customer interactions, queries, and resolutions. 10. Communicate professionally with customers and maintain a high level of customer satisfaction. 11. Identify recurring customer issues and share relevant feedback with internal teams.### Number of Openings2 openings### Perks of this JobsHealth insurance### SkillsAttention to Detail, Web Services, Effective Communication, Customer Support