IT Technical Support

CRUX; Chennai District; On-site; INR 152,000 - 182,000; Full time

Benefits offered by this job

Accommodation support

Job summary

CRUX is looking for an IT Support Engineer (L1/L2) to join our Chennai team. The role involves providing technical support to customers, troubleshooting IT issues, and assisting with day-to-day technical operations.

The position also offers exposure to inside sales, lead generation, GTM, and business development activities, providing opportunities to develop both technical and customer-facing skills. Freshers or candidates with IT support experience are welcome to apply.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
• Freshers or candidates with relevant IT support experience may apply.
• Willingness to work in rotational shifts and from the Chennai office.

Responsibilities

• Provide L1/L2 technical support to users and customers.
• Troubleshoot and resolve hardware, software, system, and basic network-related issues.
• Identify, diagnose, and resolve technical problems within defined timelines.
• Respond to customer/user queries and provide appropriate technical assistance.
• Maintain proper records of technical issues, resolutions, and follow-ups.
• Escalate complex technical issues to the appropriate team when required.
• Assist with customer communication and support activities.
• Support inside sales and lead generation activities.
• Assist in customer outreach and follow-up activities.
• Participate in GTM initiatives.
• Support business development activities and customer engagement.
• Coordinate with internal teams to ensure timely resolution of customer requirements.

Skills

IT support basics

Troubleshooting

Hardware knowledge

Software knowledge

Operating systems

Networking basics

Communication skills

Problem solving

Teamwork

Shift flexibility

Office Chennai presence

Education

Bachelor's degree / Diploma in CS/IT

Job description

CRUX is one of the leading information technology companies. Through its Global Network Delivery Model, Innovation Network, and Solution Accelerators, CRUX focuses on helping global organizations address their business challenges effectively.

CRUX continues to invest in new technologies, processes, and people, which can help its customers, succeed. From generating novel concepts through CRUX’s R&D and academic alliances, to drawing on the expertise of key partners, it keeps clients operating at the very edge of technological possibility.

CRUX highly skilled, dedicated IT professionals, its subsidiaries and Joint Ventures provide customized IT solutions for several industries using our range of technical expertise and experience.

CRUX

Client’s satisfaction is our utmost priority. We will go through and provide you with the right vendor with the right talent who are capable of handling any job you desire. We will handle the project for you making sure that all your requirements are met. We work for you.

We believe that every IT & ITES project is unique in it and cannot be generalized. In this model the client stands to gain by working with the pioneers of the industry at relatively lower cost and towards the end of the development life cycle the technology is transferred which value adds to the local content.

CRUX offers a wide variety of services. Match your business needs to our capabilities. Our professional staff’s are highly qualified to assist companies in any area related to their information systems environment

Job Description

Job Overview

We are looking for an **IT Support Engineer (L1/L2)** to join our team in Chennai. The role involves providing technical support to customers/users, troubleshooting IT-related issues, and assisting with day-to-day technical operations.

The position also involves exposure to **inside sales, lead generation, Go-To-Market (GTM), and business development activities**, providing candidates with an opportunity to develop both technical and customer-facing skills.

Key Responsibilities

• Provide **L1/L2 technical support** to users and customers.
• Troubleshoot and resolve hardware, software, system, and basic network-related issues.
• Identify, diagnose, and resolve technical problems within defined timelines.
• Respond to customer/user queries and provide appropriate technical assistance.
• Maintain proper records of technical issues, resolutions, and follow-ups.
• Escalate complex technical issues to the appropriate team when required.
• Assist with customer communication and support activities.
• Support **inside sales and lead generation** activities.
• Assist in customer outreach and follow-up activities.
• Participate in **Go-To-Market (GTM)** initiatives.
• Support business development activities and customer engagement.
• Coordinate with internal teams to ensure timely resolution of customer requirements.

Required Skills

• Basic understanding of IT support and troubleshooting.
• Good knowledge of computer hardware, software, and operating systems.
• Basic understanding of networking concepts is an advantage.
• Good verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Ability to work independently as well as part of a team.
• Willingness to work in rotational shifts.
• Willingness to work from the office in Chennai.
• Interest in learning both technical support and business development activities.

Qualification

• Any Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field.
• Freshers and candidates with relevant IT support experience may apply.

• Work Mode: Work From Office
• Location: Chennai
• Shift: 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM IST
• Salary: ₹15,000/month
• Accommodation Support: ₹5,000/month
• Probation: 6 months
• Performance Review: Every 6 months after successful completion of the probation period
• Salary Revision: Based on performance during the review period

Why Join Us?

• Opportunity to build hands-on experience in IT Support.
• Exposure to customer support and business development.
• Opportunity to develop both technical and communication skills.
• Accommodation support provided.
• Performance-based career growth and salary revision.

Qualifications

Qualification

• Any Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field.
• Freshers and candidates with relevant IT support experience may apply.

Additional Information

• Experience : 0to 1Years